At a Glance
- Tasks: Create unforgettable moments for guests at the reception desk.
- Company: Join Courtyard by Marriott Edinburgh West, a vibrant hotel on a university campus.
- Benefits: Competitive salary, career growth, online GP access, and employee discounts.
- Other info: Enjoy a diverse team and extensive training in a dynamic environment.
- Why this job: Be the friendly face of our hotel and make every guest's stay memorable.
- Qualifications: Passion for guest service; experience is a plus but not required.
The predicted salary is between 20000 - 25000 £ per year.
We have a fantastic new vacancy for a Reception Team Member at Courtyard by Marriott Edinburgh West. Courtyard by Marriott Edinburgh West is a 160 bedroom hotel situated on the leafy Heriot-Watt University campus, with a state-of-the-art lobby and 'The Avenue' at the centre of it all. The hotel is managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.
As the Reception Team Member, you will play a pivotal role in creating unforgettable moments for our guests while providing the highest quality customer service at our reception desk.
Responsibilities- Front Desk Excellence: You will be part of a team of enthusiastic individuals who take pride in providing outstanding customer service to our guests as soon as they step through our doors.
- Guest Engagement: As a face of our hotel, you will greet each guest with a smile and a warm welcome, anticipating their needs, and go above and beyond to exceed their expectations and make their stay memorable.
- Problem Solving: With a keen eye for detail and exceptional problem-solving skills, you'll handle guest requests, complaints, and challenging situations with grace and efficiency.
- Collaboration: You'll collaborate closely with various departments, including housekeeping, concierge, and reservations, to ensure seamless guest experiences.
- Previous experience in a similar role would be desirable, but not essential as full on-the-job training will be provided.
- Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus.
- A passion for delivering exceptional guest service with a friendly and approachable demeanour.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Proficient computer skills, including knowledge of hotel management systems.
- Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7.
- Competitive salary and opportunities for career growth within Lighthouse Hotel Management family.
- Enhanced benefits for all employees - including 24/7 access to an online GP.
- Extensive training and development programs to enhance your skills and knowledge.
- Employee / Friend & Family discounts on hotel stays and dining.
- Vibrant and inclusive work environment with a diverse team.
- Employee recognition programs to celebrate your achievements.
The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.
Reception Team Member employer: Job Search Place Limited
At Courtyard by Marriott Edinburgh West, we pride ourselves on fostering a vibrant and inclusive work environment where every team member is valued. With competitive salaries, extensive training programmes, and opportunities for career growth within the Lighthouse Hotel Management family, we are dedicated to supporting your professional development while ensuring you enjoy a fulfilling and rewarding experience in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Team Member
✨Tip Number 1
Get to know the hotel! Before your interview, take a virtual tour of Courtyard by Marriott Edinburgh West. Familiarising yourself with the layout and services will help you answer questions confidently and show your genuine interest in the role.
✨Tip Number 2
Practice your guest engagement skills! Role-play with a friend or family member to simulate greeting guests and handling requests. This will help you feel more comfortable and prepared to create those unforgettable moments for guests.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will demonstrate your resourcefulness and commitment to guest satisfaction during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our vibrant team at Courtyard by Marriott Edinburgh West.
We think you need these skills to ace Reception Team Member
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hospitality industry. A warm and friendly tone can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Reception Team Member position. Highlight any relevant experience or skills that match the job description, like your customer service skills or teamwork abilities. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts logically and check for any spelling or grammar mistakes before hitting send!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the details about the role and our company culture there, which can help you craft an even better application!
How to prepare for a job interview at Job Search Place Limited
✨Know the Hotel Inside Out
Before your interview, take some time to research Courtyard by Marriott Edinburgh West. Familiarise yourself with their services, amenities, and the overall vibe of the hotel. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Reception Team Member, customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your ability to create memorable moments for guests.
✨Practice Problem Solving Scenarios
Think about potential challenges you might face at the reception desk, like handling complaints or special requests. Practising how you would approach these situations can help you articulate your problem-solving skills during the interview.
✨Emphasise Teamwork and Collaboration
Since you'll be working closely with various departments, highlight your teamwork experience. Share stories that illustrate how you've successfully collaborated with others to enhance customer experiences, showing that you're a team player who values harmony in the workplace.
