At a Glance
- Tasks: Lead reception operations and ensure a top-notch visitor experience.
- Company: Franklin Templeton, a global leader in investment management.
- Benefits: Flexible working arrangements, competitive salary, and a supportive culture.
- Other info: Full-time role in London with excellent career growth opportunities.
- Why this job: Join a dynamic team and make a real impact in a professional environment.
- Qualifications: Experience in corporate reception and strong organisational skills.
The predicted salary is between 35000 - 45000 £ per year.
At Franklin Templeton, we provide opportunities to help you reach your potential while helping our clients reach theirs. The EMEA Business Strategy department enables senior leadership and regional teams to operate effectively across Europe, the Middle East, and Africa. The team works closely with reception, facilities, and executive assistants to ensure professional office operations and high-quality visitor experiences.
Responsibilities
- Oversee daily reception operations and maintain a professional front-of-house experience.
- Manage reception coverage and adjust shifts to ensure full staffing.
- Maintain high presentation standards across reception and meeting areas.
- Lead, support, and monitor the performance of the reception team.
- Act as the main contact between reception, facilities, and support teams.
- Coordinate senior visits, internal events, and external meetings.
- Manage meeting room bookings and resolve scheduling issues.
- Oversee leave, sickness cover, and workload allocation.
- Ensure conference rooms are prepared and maintained to a high standard.
- Support executive assistants with VIP visits and group meetings.
- Provide executive assistant support to the Head of the Swiss office.
What Will Help You Be Successful
- Experience in a corporate reception role.
- Strong organizational and coordination capability.
- Clear, confident written and verbal communication skills.
- Proven ability to manage multiple priorities effectively.
- Proactive approach to problem solving and decision making.
- High attention to detail and accuracy.
- Confident user of Microsoft 365 tools.
- Experience supporting or leading small teams.
- Comfortable engaging with all levels of staff and visitors.
- Able to maintain confidentiality and accuracy.
- Strong proofreading and multitasking skills.
- Proficient in Microsoft Office (Word, Excel, Windows).
- Detail-oriented, proactive, hands-on mindset; organized, helpful, and diplomatic.
- Polite and service-focused approach.
Work Schedule & Location
This is a full-time, office-based role in our London office. Core hours are between 8:00 am and 6:00 pm, with the team rotating weekly to cover earlier or later shifts (e.g., 8:00 am-4:00 pm, 9:00 am-5:00 pm, 10:00 am-6:00 pm).
Benefits and Culture
Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees. We evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, or any other basis protected by law. We support flexible working arrangements where possible. Returners are encouraged to explore opportunities with us.
Equal Opportunity and Accommodation
If you need an accommodation or adjustment to search for or apply for a position, please email us with the accommodation request, the job title, and the job number. It may take up to three business days to respond. This message applies to accommodation requests only.
Reception Supervisor/EA employer: Job Search Place Limited
At Franklin Templeton, we pride ourselves on fostering a supportive and inclusive work environment that empowers our employees to thrive. As a Reception Supervisor/EA in our London office, you will benefit from a dynamic culture that values professional growth, flexible working arrangements, and a commitment to excellence in client service. Join us to be part of a team that not only prioritises high standards in office operations but also encourages collaboration and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor/EA
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Reception Supervisor/EA role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by practising common questions related to reception and executive assistant roles. Think about how you can showcase your organisational skills and attention to detail. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Don’t forget to research the company culture! Understanding Franklin Templeton's values and how they align with your own can give you a leg up during interviews. Show them you’re not just a fit for the role, but for the team too!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining us at Franklin Templeton. Let’s get you that dream job!
We think you need these skills to ace Reception Supervisor/EA
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Reception Supervisor/EA role. Highlight your experience in corporate reception and any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Be sure to mention your strong organisational skills and proactive approach, as these are key for this role.
Showcase Your Communication Skills:Since clear communication is crucial, make sure your written application reflects that. Keep it professional yet friendly, and don’t forget to proofread for any errors. We love attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Reception Supervisor/EA. Familiarise yourself with daily operations, team management, and how to maintain high presentation standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational capabilities, prepare examples from your past experiences where you've successfully managed multiple priorities. Be ready to discuss how you handle scheduling issues or coordinate events, as these are key aspects of the job.
✨Communicate Clearly and Confidently
Practice your verbal and written communication skills before the interview. You might be asked to demonstrate how you would interact with different levels of staff and visitors. Clear communication is crucial, so consider rehearsing common scenarios you might face in the role.
✨Emphasise Your Proactive Approach
During the interview, highlight your proactive problem-solving skills. Share specific instances where you've taken the initiative to resolve issues or improve processes. This will demonstrate your hands-on mindset and ability to maintain a professional front-of-house experience.
