At a Glance
- Tasks: Lead the front desk team and ensure top-notch customer service for all guests.
- Company: Join The Roseate Reading, a luxurious boutique hotel with a vibrant atmosphere.
- Benefits: Enjoy meals on duty, employee recognition awards, and career development opportunities.
- Other info: Flexible 4 days on, 4 days off schedule with great internal promotion prospects.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Previous hotel reception experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are currently seeking a talented and motivated individual to work on a full-time basis at The Roseate Reading, a 5‑Luxury Boutique Hotel in Reading. The Reception Supervisor / Duty Manager will work 4 days on and 4 days off, ensuring excellent customer service for both business and leisure guests.
Key Responsibilities
- Provide constant customer service at the front desk
- Check‑in and check‑out of guests, giving an excellent welcoming and departure experience
- Answer telephone and email inquiries
- Provide guests with information on the local area
- Deal with customer comments in an efficient and professional manner
- Cover Duty Management shift
- Maximise sales
Key Skills & Qualifications
- Previous experience as Hotel Receptionist 4–5 is essential
- Fluent in English
- Strong communication skills
- Strong organisational skills and ability to multitask
- Friendly, enthusiastic approach
- A proactive approach to service
- Good industry awareness and ability to implement new standards
Package Benefits
- Meals on duty
- Provision and laundry of uniform
- Employee recognition awards
- Performance review and personal development plan
- Internal transfer and promotion opportunities
- Support in the development of your career
- Preferential room rates within the hotel group for yourself, family and friends
Eligibility & Legal Requirements
You must be eligible to live and work in the UK and possess a current work visa. In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required.
Compensation
Competitive salary
Reception Supervisor/Duty Manager employer: Job Search Place Limited
The Roseate Reading is an exceptional employer, offering a vibrant work culture in a luxurious boutique hotel setting. With a strong focus on employee development, we provide opportunities for internal promotions and personal growth, alongside competitive benefits such as meals on duty and preferential room rates for staff and their families. Join us to be part of a dedicated team that values excellent customer service and fosters a supportive environment for both business and leisure guests.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor/Duty Manager
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Reception Supervisor/Duty Manager role.
✨Tip Number 2
Show off your personality! When you get to the interview stage, let your friendly and enthusiastic approach shine through. Remember, they’re looking for someone who can provide excellent customer service, so be yourself and engage with the interviewers.
✨Tip Number 3
Do your homework! Familiarise yourself with The Roseate Reading and its offerings. Knowing the hotel’s unique features and being able to discuss them will show your genuine interest and proactive approach to service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Reception Supervisor/Duty Manager
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous experience as a Hotel Receptionist. We want to see how your skills align with the role, so don’t hold back on sharing specific examples of your customer service excellence!
Be Personable:Since this role is all about providing a warm welcome and excellent service, let your personality shine through in your application. We love a friendly and enthusiastic approach, so don’t be afraid to show us who you are!
Tailor Your Application:Take a moment to tailor your application to the job description. Mention key responsibilities and skills that match what we’re looking for, like your strong communication skills and ability to multitask. It’ll make your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’re good to go!
How to prepare for a job interview at Job Search Place Limited
✨Know the Hotel Inside Out
Before your interview, do some research on The Roseate Reading. Familiarise yourself with its services, amenities, and unique selling points. This will not only show your genuine interest but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Customer Service Skills
As a Reception Supervisor/Duty Manager, excellent customer service is key. Prepare examples from your previous roles where you went above and beyond for guests. Think of specific situations where you handled complaints or provided exceptional service to demonstrate your skills.
✨Demonstrate Your Multitasking Ability
In this role, you'll need to juggle various tasks simultaneously. Be ready to discuss how you've managed multiple responsibilities in past jobs. You could even mention a time when you successfully handled a busy check-in period while addressing guest inquiries.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the hotel's approach to guest feedback or how they implement new service standards. This shows that you're proactive and genuinely interested in contributing to their team.
