At a Glance
- Tasks: Lead the reception team, ensuring a warm and seamless guest experience at our luxury hotel.
- Company: Join The Londoner Hotel, a prestigious 5-star super-boutique in the heart of London.
- Benefits: Enjoy competitive salary, 28 days holiday, complimentary meals, and exclusive hotel discounts.
- Other info: Opportunities for promotion and access to training programs for your career growth.
- Why this job: Be the face of luxury hospitality and make every guest's stay unforgettable.
- Qualifications: Experience in a similar role with strong leadership and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting for a Reception Manager to join our Front of House Team at our 5-Star super-boutique The Londoner Hotel. You will be the face of the hotel's arrival experience, ensuring every guest receives a seamless, warm, and personalised welcome. Working closely with the Front of House Manager, you will drive service excellence, team performance, and operational efficiency in one of London's most prestigious hospitality settings.
Overview
- Manage daily reception operations, ensuring smooth check ins, check outs, and guest interactions.
- Deliver and uphold 5 star service standards, handling VIPs, special requests, and complex situations with confidence and charm.
- Coach, mentor, and motivate receptionists and supervisors to achieve exceptional performance.
- Oversee cash handling, billing accuracy, room allocations, and system processes.
- Work closely with Housekeeping, Concierge, Guest Relations, and Reservations to ensure a flawless guest journey.
- Manage guest concerns with professionalism, empathy, and effective solutions.
- Ensure all reception operations meet Edwardian Hotels London standards and legal requirements.
About You
- Proven experience as Reception Manager, Assistant Reception Manager, or senior Front Office Supervisor in a 5 star hotel.
- A natural leader with strong communication skills and a passion for luxury hospitality.
- Confident in managing fast paced operations while maintaining calm, polished professionalism.
- Strong knowledge of PMS systems, billing procedures, and guest service protocols.
- A warm, engaging personality with a genuine commitment to exceptional guest care.
Our Benefits Package
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar, and unlimited beverages provided daily
- Recruit a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family, and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Reception Manager employer: Job Search Place Limited
At The Londoner Hotel, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions service excellence and personal growth. Our team members enjoy competitive salaries, generous holiday allowances, and unique benefits such as complimentary stays and extensive training opportunities, all within the luxurious setting of one of London's premier 5-star hotels. Join us to be part of a dedicated team where your contributions are valued, and your career can flourish in the heart of the city.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in 5-star hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up in style! If you’re attending any industry events or job fairs, dress to impress and bring your A-game. First impressions matter, and you want to be remembered as the warm, engaging personality that fits right into a luxury setting.
✨Tip Number 3
Practice makes perfect! Before any interview, rehearse common questions related to reception management and guest service. We recommend role-playing with a friend to boost your confidence and polish your responses.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at The Londoner Hotel. Don’t miss out on this opportunity!
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and engaging personality shine through. We want to see how you connect with guests and create a welcoming atmosphere, so don’t be afraid to inject a bit of yourself into your words!
Highlight Relevant Experience:Make sure to showcase your proven experience in a similar role. We’re looking for someone who’s been in the trenches of 5-star hospitality, so detail your past roles and how they’ve prepared you for this position.
Be Specific About Your Skills:Mention your strong communication skills and knowledge of PMS systems clearly. We want to know how you handle fast-paced operations and manage guest interactions, so give us specific examples that demonstrate your expertise.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at The Londoner Hotel. We can’t wait to hear from you!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Hotel Inside Out
Before the interview, make sure you research The Londoner Hotel thoroughly. Familiarise yourself with its services, values, and what sets it apart in the luxury hospitality market. This knowledge will help you demonstrate your genuine interest and show that you're ready to represent the hotel’s brand.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to lead a team effectively. Prepare examples of how you've coached or motivated staff in previous roles. Highlight specific situations where your leadership made a difference, especially in high-pressure environments, to illustrate your capability to drive service excellence.
✨Demonstrate Problem-Solving Abilities
Expect questions about handling guest complaints or complex situations. Think of scenarios from your past experience where you resolved issues with professionalism and empathy. This will showcase your ability to maintain calm and provide effective solutions, which is crucial for this role.
✨Practice Your Communication Skills
Strong communication is key in hospitality. During the interview, focus on articulating your thoughts clearly and confidently. You might even want to practice common interview questions with a friend or in front of a mirror to ensure you come across as warm and engaging, just like the atmosphere you’ll create for guests.
