At a Glance
- Tasks: Be the friendly face at our reception, welcoming visitors and ensuring a top-notch experience.
- Company: Join a dynamic team at One St Peters Square in Manchester.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for training and development.
- Other info: Flexible working hours with potential for career growth in a supportive team.
- Why this job: Make a lasting impression while developing your customer service skills in a vibrant environment.
- Qualifications: Great communication skills and a passion for helping others are essential.
The predicted salary is between 24000 - 28000 £ per year.
Purpose of the Role
The main purpose of the role is to maintain a presence on the front reception desk offering assistance to all personnel visiting and utilising the building from daily visitors to permanent tenants. Sustain a professional outlook to delivering an exceptional service and creating a lasting impression to all.
Key Responsibilities
- Ensure the highest standards in presentation at the property or properties are maintained at all times.
- Reception area is kept clean, tidy and welcoming and to five star audit standards.
- Personal appearance is to be of a very high standard at all times.
- A courteous, professional, helpful nature must be displayed at all times.
- If a uniform is supplied it must be kept in an acceptable and clean condition at all times.
- To carry out duties in accordance with instructions by your Reception Services Line Manager, Building Manager/Supervisor/RFM.
- To comply at all times with the concierge processes and procedures and standards of work assigned to the property.
- Establish a professional working relationship with all of the staff, occupiers and contractors at the property and be the first point of contact for the building.
- Take ownership of monthly newsletter and events in reception, engagement in wider placemaking team.
- Meet and greet all visitors reporting to the reception desk and maintain an accurate log of all visitors' records.
- To promptly assist and direct all visitors to the site in getting to their required location/contact within the building.
- To answer the telephone and on-site intercom system for all tenant queries in a professional manner.
- To maintain and keep up to date accurate reception operations manual of reception processes and procedures both site/tenant specific and department.
- To maintain a physical presence at the reception desk; it is not to be left unmanned at any time during building opening hours.
- To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved.
- To acquire working knowledge of the property / properties systems and procedures to enable you to take control of the property during team members absences.
- To carefully complete all log reports that may be required by the employer or the building manager.
- The employee is not to undertake any task that may be a risk to their health and safety unless suitably trained.
- To assist other employed staff, building occupiers and visitors in the event of an emergency.
- To comply with and ensure that the landlord obligation for health and safety and fire precautions are always met.
- To ensure that contractors arriving on site adhere fully to requirements for contractor management and site H&S in line with the company and site procedures.
- To be aware of and abide by all rules, terms and conditions of the company at all times.
- It is the nature of work of SMR that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken.
Skills, Knowledge and Experience
Essential
- Ability to demonstrate good levels of customer service at all times.
- Ability to work on own initiative and deal with demanding situations.
- Honest and reliable work ethic.
- Willingness to partake in on-site training for emergency procedures.
- Excellent organisational, interpersonal and communication skills.
- Willingness to adopt a flexible approach to work patterns and work weekends/evenings as and when required.
- Willingness to undertake additional training and career development.
- Well presented.
- Accurate record keeping with good attention to detail.
Desirable
- Operational experience within a customer facing role.
- Ability to use full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook.
- Basic knowledge of H&S legislation.
Working Hours - 8-5pm
Please see our Benefits Booklet for more information.
Reception Host - One St Peters Square, Manchester Operations One St Peters Square employer: Job Search Place Limited
At One St Peters Square, we pride ourselves on fostering a welcoming and professional work environment that prioritises exceptional customer service. Our team members enjoy comprehensive training opportunities, a supportive culture, and the chance to engage in community events, all while working in the vibrant city of Manchester. With a commitment to employee growth and a focus on maintaining high standards, we offer a rewarding experience for those looking to make a meaningful impact in their role as a Reception Host.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Host - One St Peters Square, Manchester Operations One St Peters Square
✨Tip Number 1
First things first, make sure you know the company inside out. Research their values, mission, and what they stand for. This way, when you walk into that interview, you can show them you're not just another candidate – you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Reception Host, you'll be the face of the company. So, role-play with a friend or family member to nail those greeting and customer service scenarios. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 3
Dress to impress! Since presentation is key for this role, make sure you look sharp and professional. A well-put-together outfit can boost your confidence and leave a lasting impression on your interviewers.
✨Tip Number 4
Finally, don’t forget to follow up after your interview. A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision!
We think you need these skills to ace Reception Host - One St Peters Square, Manchester Operations One St Peters Square
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help others, so share specific examples that showcase your friendly and professional nature.
Keep It Neat and Tidy:Just like the reception area, your application should be clean and well-organised. Use clear formatting and check for any typos or errors. A polished application reflects your attention to detail, which is super important for this role!
Be Yourself!:We love authenticity! Let your personality shine through in your application. Share why you're excited about the role and what makes you a great fit for our team at One St Peters Square. We want to get to know the real you!
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your details and get back to you. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Job Search Place Limited
✨Dress to Impress
As a Reception Host, your appearance is key! Make sure you wear smart, professional attire that reflects the high standards expected in the role. A well-presented look will not only boost your confidence but also create a great first impression.
✨Know Your Stuff
Familiarise yourself with the company and the specific responsibilities of the role. Understand the reception processes and procedures, as well as the building's layout. This knowledge will help you answer questions confidently and show that you're ready to take ownership of the position.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you dealt with demanding visitors or resolved issues effectively. Highlighting these experiences will demonstrate your ability to maintain a courteous and professional nature at all times.
✨Engage with the Interviewers
During the interview, make sure to engage with your interviewers. Ask questions about the team dynamics, the building's tenants, and any upcoming events. This shows your enthusiasm for the role and your willingness to be an active part of the community at One St Peters Square.
