At a Glance
- Tasks: Deliver excellent customer care and support patients in a dynamic healthcare environment.
- Company: Join the UCLH team at the Elizabeth Garrett Anderson Wing in London.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Shift work includes nights and weekends; great for those seeking flexibility.
- Why this job: Make a real difference in patient experiences while developing your skills.
- Qualifications: GCSEs in English and Maths, plus relevant administrative experience.
The predicted salary is between 34186 - 37389 £ per year.
Site: University College Hospital, Town London
Salary: £34,186 - £37,389 per annum (HCAS inclusive) Yearly. Closing date: 05/07/:59
Job overview
An exciting opportunity to join UCLH's Elizabeth Garrett Anderson Wing as a Reception Coordinator. This permanent, full time role (37.5 hours per week) involves shift work, including nights, weekends and bank holidays, where applicable. The successful candidate will deliver excellent customer care, support patients, visitors and multidisciplinary staff and will contribute to a high quality, patient focused environment.
Main duties of the job
- Provide a comprehensive range of administrative duties to deliver an excellent patient and user experience.
- Supervise and provide desk cover when required.
- Improve workflows and develop new SOPs to enhance service delivery.
- Oversee the smooth operational running of each reception desk (Front of House, Maternity Triage, Labour Ward and Postnatal Ward).
- Act as the first point of escalation for Clinic Receptionists with complaints or unresolved issues.
- Interact with patients via telephone, email and in person in a friendly and professional manner.
- Perform all administrative tasks associated with reception duties.
Knowledge and qualifications
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
- Knowledge of the full range of administrative procedures and Data Protection Act, acquired through training and experience.
- NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or an equivalent qualification.
Experience
- Experience in a non routine environment with demonstrable problem solving skills.
- Experience in a customer facing environment, resolving queries and using initiative for first class service delivery.
- Previous NHS experience or experience in a healthcare setting.
Equality, diversity and right to work
UCLH is committed to fair and transparent recruitment and values equality of opportunity. All candidates must have the right to work in the United Kingdom or be eligible for sponsorship under the Skilled Worker visa route. The Trust may only consider sponsors when UKVI requirements are met.
For further information regarding the role, please contact Saahir Edoo, Assistant General Manager (EGA), via email.
Reception Coordinator employer: Job Search Place Limited
University College Hospital (UCLH) is an exceptional employer, offering a dynamic work environment in the heart of London. As a Reception Coordinator, you will be part of a dedicated team that prioritises patient care and support, with opportunities for professional growth and development. UCLH fosters a culture of inclusivity and collaboration, ensuring that every employee feels valued and empowered to make a difference in the lives of patients and their families.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Coordinator
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We think you need these skills to ace Reception Coordinator
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Job Search Place Limited.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Job Search Place Limited.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Job Search Place Limited. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Job Search Place Limited. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Job Search Place Limited
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Job Search Place Limited’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
