At a Glance
- Tasks: Lead a friendly team, manage patient interactions, and ensure smooth admin operations.
- Company: Join Hilary Cottage Surgery, a caring practice in the beautiful Cotswolds.
- Benefits: Enjoy a supportive work environment with flexible hours and career growth opportunities.
- Other info: Work in a dynamic team with around 35 dedicated professionals.
- Why this job: Be the face of our practice and make a real difference in patient care.
- Qualifications: GCSEs in English and Maths, team management experience, and a passion for healthcare.
The predicted salary is between 30000 - 40000 £ per year.
We provide good quality primary care to our patients and need a friendly, enthusiastic team manager to support our admin and reception teams and act as the patient liaison. The role is based in Fairford, a small rural town in the Cotswolds. You will be the face of the practice, helping patients access care and managing a small team over a 5‑day week (6‑7 hours per day, 30–36 hours per week).
About the practice
Hilary Cottage Surgery is a rural practice in Fairford with about 7,500 patients and a team of around 35 people, led by three GP partners. The team includes GPs, nurses, pharmacists and an excellent reception and dispensing team.
Job responsibilities
- Manage a team of up to 8 receptionists and the secretarial and admin team.
- Oversee new patient registration, online access management, private report requirements and significant events process.
- Lead the complaints process and collect and distribute patient feedback.
- Support practice activities at Patient Participation Group (PPG) meetings.
- Provide general assistance to all staff, ensuring a productive and happy atmosphere.
- Manage incoming and outgoing telephone calls, take messages and deal with appropriate queries.
- Maintain and update protocols and processes associated with team activities.
- Assist with gathering statistics and information when required.
- Support the Practice Manager with clerical and administrative duties as requested.
- Undertake any other duties appropriate to the post as requested by the Partners or the Practice Manager.
Person specification
- GCSE grade A to C in English and Maths or equivalent.
- Experience working in primary care or the NHS.
- Team‑leader or management experience, or a desire to progress to team management.
- Proficiency in Microsoft Office Suite.
- Experience of managing a team.
- Knowledge of TPP SystmOne.
Qualifications
- GCSE grade A to C in English and Maths or equivalent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a disclosure check with the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Reception and Admin Team Manager / Patient Liaison (30 to 36 hours) employer: Job Search Place Limited
Hilary Cottage Surgery is an exceptional employer located in the picturesque town of Fairford, offering a supportive and collaborative work environment for its staff. With a focus on quality primary care, employees benefit from opportunities for professional growth, a friendly team culture, and the chance to make a meaningful impact on patient care within a close-knit community. The practice values employee well-being and fosters a productive atmosphere, making it an ideal place for those seeking a rewarding career in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Reception and Admin Team Manager / Patient Liaison (30 to 36 hours)
✨Tip Number 1
Get to know the practice! Research Hilary Cottage Surgery and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the practice culture and what it’s really like to work there, which can give you an edge in your application.
✨Tip Number 3
Prepare for the interview by practising common questions related to team management and patient liaison roles. Think about specific examples from your past experiences that demonstrate your skills and how you can contribute to the practice.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Reception and Admin Team Manager / Patient Liaison (30 to 36 hours)
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for patient care and team management shine through. We want to see that you're not just looking for a job, but that you're genuinely excited about making a difference in our practice.
Tailor Your CV:Make sure your CV highlights relevant experience in primary care or team management. We love seeing how your skills align with the role, so don’t be shy about showcasing your achievements and how they relate to what we do at Hilary Cottage Surgery.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know the Practice Inside Out
Before your interview, take some time to research Hilary Cottage Surgery. Understand their values, patient demographics, and any recent news or changes in the practice. This will show your genuine interest and help you tailor your answers to align with their mission.
✨Showcase Your Team Management Skills
Since this role involves managing a team of receptionists and admin staff, be prepared to discuss your previous management experiences. Think of specific examples where you successfully led a team, resolved conflicts, or improved team performance. Highlight your leadership style and how it fosters a positive work environment.
✨Prepare for Patient Interaction Scenarios
As a Patient Liaison, you'll need to handle various patient queries and complaints. Prepare for situational questions that may ask how you'd deal with difficult patients or manage feedback. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Your Tech Savviness
Familiarise yourself with Microsoft Office Suite and TPP SystmOne, as these are crucial for the role. Be ready to discuss your experience with these tools and how you've used them to improve efficiency in previous roles. If you have any tips or tricks for using these systems, share them during the interview!
