At a Glance
- Tasks: Lead a team of Real Time Analysts and manage performance across multiple channels.
- Company: Job Search Place Limited, a dynamic company in Oxford.
- Benefits: Competitive salary, growth opportunities, and a supportive work environment.
- Other info: Join a collaborative team focused on excellence and innovation.
- Why this job: Make a real impact by driving performance and continuous improvement initiatives.
- Qualifications: 5+ years of leadership experience in a call centre and strong operational knowledge.
The predicted salary is between 40000 - 50000 £ per year.
Job Search Place Limited is looking for a Senior RTM Team Lead in Oxford to lead a team of Real Time Analysts. This role focuses on managing performance across multiple channels and implementing continuous improvement initiatives. Ideal candidates should have at least 5 years of leadership experience in a call centre environment and a strong grasp of call centre operations.
Key responsibilities include:
- Overseeing real-time metrics
- Collaborating with various teams
Real-Time Operations Lead: Growth & Coaching employer: Job Search Place Limited
Job Search Place Limited is an exceptional employer that fosters a dynamic and supportive work culture in Oxford, where innovation and collaboration thrive. Employees benefit from comprehensive growth opportunities, including tailored coaching and development programmes, ensuring they can advance their careers while contributing to the success of the team. With a focus on continuous improvement and performance management, this role offers a rewarding environment for those passionate about leading and optimising call centre operations.
