At a Glance
- Tasks: Provide 24/7 support to customers in urgent need, managing incidents effectively.
- Company: Join a dynamic team working closely with Highways England and police forces.
- Benefits: Starting salary of £29,741.59, generous leave, and wellness services.
- Other info: Modern offices, community volunteering days, and exclusive motoring benefits.
- Why this job: Make a real difference by helping people in critical situations.
- Qualifications: Experience in motor claims or vehicle recovery and strong communication skills.
The predicted salary is between 29741 - 35000 £ per year.
Do you live in or near Huddersfield and have strong customer service skills, particularly in motor insurance or the vehicle recovery industry? If you're looking for a new challenge, we'd love to hear from you!
We have an exciting opportunity for a Customer Service Representative to join our growing Rapid Response team to provide comprehensive, 24/7 telephone support service to those in need of urgent assistance. We work closely with Highways England and a number of police forces across the UK. Each call is unique, and the type of support provided is entirely dependent upon the specific requirements of each incident.
As a Customer Service Representative in our team, you will be the first point of contact for those reporting incidents to the Operations Centre. The primary objective in all cases is to get the nearest vehicle recovery operator with the correct equipment to the scene within agreed timescales and to manage the incident to a successful conclusion.
Benefits- Salary - Starting from £29,741.59, increasing as your experience grows, enhanced by a generous bonus based on your individual and business performance.
- Annual leave - Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year, plus public holidays and a birthday day off.
- Pension - Employer contributions of 3%.
- Financial Benefits - Free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and a Benefits App with discounts and cashback at top retailers.
- Wellbeing Services - 24/7 GP service, mental health support, physiotherapy, cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan, and Travel Insurance.
- Community - New offices with modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for cycle to work users.
- FMGive - Paid working day each year dedicated to volunteering with local charities.
- Motoring Benefits - Exclusive colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
- Stream - A free financial wellbeing app that offers more control over pay, saving, financial advice, and additional discounts.
- Previous experience in motor claims or vehicle recovery.
- Strong communication and decision making skills; a real team player.
- Ability to develop rapport with customers and partners quickly over the phone.
- Focus on delivering excellent customer experience.
- Effective management of pressured situations in a sensitive and professional way.
- Confident user of telephone and office-based IT systems.
EEO Statement: We are committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We're here to support you.
Rapid Response Customer Service Representative employer: Job Search Place Limited
Join our dynamic team in Huddersfield as a Rapid Response Customer Service Representative, where you'll enjoy a supportive work culture that prioritises employee wellbeing and growth. With competitive salaries, generous annual leave, and unique benefits like a paid volunteering day and exclusive motoring perks, we are committed to fostering a rewarding environment for our staff. Our modern offices and focus on community engagement make this an excellent place to build your career while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Rapid Response Customer Service Representative
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they handle customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of telephone support, try role-playing with a friend or family member. Focus on staying calm under pressure and delivering clear, concise information.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. This can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really want to be part of our Rapid Response team.
We think you need these skills to ace Rapid Response Customer Service Representative
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service, especially if you've worked in motor insurance or vehicle recovery. We want to see how you can bring your skills to our Rapid Response team!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific examples of how you've handled pressured situations and delivered excellent customer experiences.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out and are easy to read.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our Huddersfield office!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of motor insurance and vehicle recovery. Familiarise yourself with common scenarios and the types of support provided. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service Representative, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and how you handle customer interactions.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've effectively managed pressured situations in the past. Think of specific incidents where you had to make quick decisions or resolve conflicts. This will highlight your ability to stay calm and professional under pressure.
✨Be Personable and Relatable
Building rapport with customers is crucial. During the interview, let your personality shine through. Show enthusiasm for helping others and share stories that reflect your ability to connect with people over the phone. This will give the interviewer a sense of how you'd interact with customers.
