At a Glance
- Tasks: Provide efficient reception and booking services for patients in the Imaging Department.
- Company: Join the London North West University Healthcare NHS Trust, serving a diverse community.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Dynamic role with potential for early application closure due to high interest.
- Why this job: Make a real difference in patient care while gaining valuable experience in healthcare.
- Qualifications: Good education standard and willingness to learn; experience in a hospital is a plus.
The predicted salary is between 37338 - 44962 £ per year.
We have a vacancy for a Clerical Officer to join the team at Northwick Park Hospital Radiology Department. The post holder will provide a comprehensive and efficient reception and examinations booking service to patients attending the Imaging Department. They will take the lead role for a particular modality, ensuring bookings do not breach the national waiting time standards and managing an efficient process of initial patient assessment for all imaging request forms. They'll also be expected to work independently, manage and prioritise their workload, and liaise closely with the wider administration team in the Department.
This vacancy may close early once sufficient applications have been received. To avoid disappointment please submit your application early.
Main duties of the job
- To act as the first point of contact for all patients as they arrive for their examinations in the Imaging department and attend to members of the general public seeking information and support regarding imaging services.
- To act as the first point of contact for other medical staff, planned visitors and delegates who have appointments/meetings within the department. ID badges and security checks are undertaken on first arrival.
- To deal with all telephone queries entering the department from patients, general practitioners, consultants and other hospitals, as well as general departmental matters. This includes changes to appointments, addressing any conflicting appointment information, and requests for images on CD, and fielding calls to radiologists and other members of staff.
- To ensure that all telephone calls into the Call Centre are answered within the agreed time and in line with the Trust telephone standard.
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK. St Mark's Hospital: an internationally renowned specialist centre for bowel disease. Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice. Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre. We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Job responsibilities
To view the full main responsibilities, please see the attached the Job Description and Person Specification.
Qualifications
- Good standard of education at Secondary level
- Level 3 Vocational Qualification or equivalent experience
- Recognised qualification or possess the willingness to be trained
Skills
- To communicate and deal effectively with callers in person and by telephone and pass on accurate messages and information
- Ability to work under pressure
- To work well within a team structure
- Good timekeeping
- Ability to empathise with patients
Knowledge & Experience
- Experience in dealing with people at all levels.
- Knowledge of Data Protection Act and patient confidentiality
- Worked in a hospital environment previously
- Knowledge of a radiology department
- Knowledge of PACS or equivalent hospital system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£30,630 to £32,346 a year inclusive of HCAS pro rata - per annum
Radiology Clerical Officer employer: Job Search Place Limited
London North West University Healthcare NHS Trust is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional development. As a Radiology Clerical Officer at Northwick Park Hospital, you will be part of a dynamic team dedicated to providing high-quality patient care in one of the busiest hospitals in the UK, with opportunities for growth and training in a diverse and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Radiology Clerical Officer
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We think you need these skills to ace Radiology Clerical Officer
Some tips for your application 🫡
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