At a Glance
- Tasks: Support business customers with quality service and drive improvements in delivery.
- Company: Join a leading security solutions provider in Manchester.
- Benefits: Enjoy 25 days annual leave, flexible working, and exclusive discounts.
- Other info: Great opportunities for career advancement and personal development.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Manchester - Office Based Full-Time Onsite
We are looking for a B2B Quality & Customer Care Advisor to support our business customers across services including intruder alarms, fire detection, CCTV and access control. You'll deliver high quality customer interactions, manage queries and help drive continual improvement across service delivery.
Benefits
- Competitive salary reflecting your skills and experience
- Flexible leave entitlement: 25 days of annual leave (pro rated in hours) plus time off in lieu for any Bank Holidays worked
- Holiday purchase scheme: Buy up to 10 additional days, increasing your total annual entitlement to up to 35 days
- Comprehensive benefits: pension plan (up to 7% employer contribution match), life assurance, employee assistance programme and referral scheme
- Exclusive discounts: high street brands, cycle to work scheme and discounts on Johnson Controls security products
- Career development: extensive opportunities for growth and advancement
What you'll do
- Handle customer enquiries via phone and email
- Support account management and build strong customer relationships
- Monitor quality and identify improvement opportunities
- Analyse data and identify trends to enhance the customer journey
- Work closely with internal teams to resolve issues and improve processes
- Take ownership of customer queries through to resolution
What we're looking for
- Must have
- Strong customer service and communication skills
- Ability to manage multiple priorities effectively
- Attention to detail and strong organisational skills
- IT literacy and experience using CRM systems
- Proactive, team focused mindset with a passion for improvement
- Nice to have
- Experience with Salesforce
- Background in quality frameworks or data analysis
- Experience working cross functionally
Quality & Customer Support Advisor employer: Job Search Place Limited
At our Manchester office, we pride ourselves on being an exceptional employer that values quality and customer support. With a competitive salary, generous leave entitlements, and a strong focus on career development, we foster a collaborative work culture where employees are encouraged to grow and thrive. Our comprehensive benefits package, including exclusive discounts and a supportive environment, makes us an attractive choice for those seeking meaningful and rewarding employment in the security services sector.
