At a Glance
- Tasks: Engage with the community and manage public inquiries for an exciting restoration project.
- Company: Join Mackley, a leader in construction and community engagement.
- Benefits: Gain valuable experience, develop communication skills, and work on a meaningful project.
- Other info: Opportunity to engage with schools and promote STEM education.
- Why this job: Make a real difference in your community while enhancing your professional skills.
- Qualifications: Strong communication skills and experience in public-facing roles are essential.
The predicted salary is between 30000 - 40000 £ per year.
The successful candidate will be working for Mackley on the restoration of the Birnbeck Pier structure as part of the NSC's Birnbeck Pier project. You will be working from the Mackley site office located at Birnbeck Pier.
Responsibilities
- Community & Stakeholder Engagement: Act as the first point of contact for members of the public, responding to enquiries and concerns by phone, email and in writing, liaising with Project Manager, Client and Social Value Lead to agree responses and escalates issues as necessary. Support the planning and coordination, as well as attend, stakeholder engagement activities, including occasional evening events (typically up to one per quarter). Manage regular noticeboard updates following appropriate sign off procedures.
- Communications & Media: Write and coordinate project content for site noticeboards as well as company PR needs. Monitor local media coverage relevant to the projects or area office and flag risks or opportunities to the project team. Identify opportunities for positive PR and coordinate content with the Client, Marketing / Social Value team. Take photographs and gather project information to support pre agreed client communications.
- STEM Education & Careers: Coordinate and deliver STEM engagement activities, including school and site visits. Attend careers fairs at local schools / colleges.
- Site Visits: Coordinate site visits for stakeholders, including chaperoning on site. Manage and chaperone media visitors.
- Administration, Records & Compliance: Work closely with the site team to ensure accurate, timely information is shared with stakeholders and potential issues are identified early. Maintain a secure, GDPR compliant, password protected communications tracker to record stakeholder correspondence and engagement activity. Ensure accurate record keeping of community engagement to support reporting, compliance and audit requirements.
Experience Required:
- Professional experience engaging with members of the public face to face, by telephone, and in writing.
- Experience working in community based and public facing roles.
- Experience working within school environments and supporting young people.
- Experience operating within a project based environment.
Qualifications / Skills / CSCS Cards / Tickets Required:
- Excellent written and verbal communication skills.
- Proven ability to communicate professionally with stakeholders and clients.
- Confident in managing and resolving conflict with members of the public and stakeholders.
- Experienced in producing engaging written content for newsletters and social media platforms.
- Strong IT proficiency.
- Full driving licence preferable.
- CSCS card (desirable) but can be provided.
Public Liaison Officer employer: Job Search Place Limited
Mackley is an exceptional employer, offering a dynamic work environment at the picturesque Birnbeck Pier, where you will play a vital role in community engagement and project communication. With a strong focus on employee development, we provide opportunities for growth through hands-on experience in public liaison and stakeholder management, all while fostering a collaborative culture that values your contributions to meaningful projects. Join us to make a positive impact in the community while enjoying the unique benefits of working in a historic and scenic location.
StudySmarter Expert Advice🤫
We think this is how you could land Public Liaison Officer
✨Tip Number 1
Get to know the company and its projects inside out. When you’re chatting with potential employers, drop in some knowledge about Birnbeck Pier and how your skills can help. It shows you’re genuinely interested and ready to hit the ground running!
✨Tip Number 2
Network like a pro! Attend local events or community meetings related to the project. This is your chance to meet stakeholders and show off your communication skills. Plus, it’s a great way to get your name out there!
✨Tip Number 3
Don’t shy away from showcasing your past experiences. Bring examples of how you’ve successfully engaged with the public or managed community events. We want to see how you can bring that magic to the Public Liaison Officer role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Public Liaison Officer
Some tips for your application 🫡
Show Your Communication Skills:Since the role is all about engaging with the public and stakeholders, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific responsibilities mentioned in the job description. Mention your experience in community engagement and any relevant projects you've worked on.
Highlight Relevant Experience:Make sure to showcase your professional experience in public-facing roles. Include examples of how you've successfully managed enquiries or resolved conflicts, as this will resonate well with what we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and allows you to keep track of your application status easily.
How to prepare for a job interview at Job Search Place Limited
✨Know Your Project Inside Out
Before the interview, make sure you research the Birnbeck Pier project thoroughly. Understand its goals, challenges, and the community it serves. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Public Liaison Officer, communication is key. Prepare examples of how you've effectively engaged with the public or stakeholders in the past. Be ready to discuss how you handle enquiries and resolve conflicts, as this will demonstrate your suitability for the role.
✨Prepare for Stakeholder Engagement Scenarios
Think about potential scenarios you might face while coordinating stakeholder engagement activities. Practice how you would approach these situations, especially if they involve managing public concerns or organising events. This will show that you're proactive and ready for the challenges ahead.
✨Highlight Your IT Proficiency
Since the role requires strong IT skills, be prepared to discuss your experience with relevant software and tools. If you've used any specific platforms for communication tracking or content creation, mention them. This will reassure the interviewers that you can handle the administrative side of the job efficiently.
