Property Receptionist (Letting exp) - East London

A branded independent agent is looking for a passionate, committed, hardworking and capable Property Receptionist based in East London. The role supports Residential Sales and Lettings Teams with administration requirements.

Responsibilities

• Answer inbound calls to the required standard and promptly pass to the appropriate person.
• Book appointments into team members' diaries to the required standard.
• Label property keys accurately and record all incoming and outgoing key transactions.
• Handle inbound calls on the switchboard.
• Ensure canvassing materials conform to specified requirements and are posted within the required timescales.
• Keep property software up to date with all relevant notes and changes of information.
• Produce and circulate property details to appropriate portals and applicants as required.

Sale Department Duties

• Collate and upload property photos, floor plans, and EPCs.
• Produce and email weekly reports.
• Coordinate negotiator's viewings and source of leads.
• Register applicants and manage new instructions and relevant KPIs.
• Generate standard letters and ensure money-laundering checks on new clients are up to date.
• Produce canvass and tout material with marketing support.
• Update and maintain the company website and external sites (e.g., Rightmove, OntheMarket) with updated property details.
• Assist negotiators with admin duties and general administration support to the Sales Director.
• Assist with marketing; advertise and proof-read adverts for weekly and monthly publications.
• Book EPCs when needed and conduct EPC & council tax searches.
• Create brochures for all sales & lettings properties and create & send out properties (lettings & sales).
• Key adding/tagging for Sales & Lettings.

Lettings Department Duties

• Collate and upload property photos, floor plans, and EPCs.
• Record all necessary tenant information accurately.
• Produce new tenant contracts in accordance with the negotiator's instructions.
• Ensure all required funds are paid in full before keys are handed over, including completed Right to Rent checks.
• Conduct safety checks before tenants move in and liaise with the management team as necessary.
• Provide and file all required legislative information and safety certificates to tenants.
• Arrange, complete, file and forward inventory checks to relevant parties.
• Provide the standard 'Welcome Letter' to the tenant on the day of move-in.

Qualifications / Skills

• Ideally experience in both property sales administration and lettings administration; a minimum of 1 year in either role is acceptable.
• Awareness of the company values and expected behaviours.
• Professional image at all times, both in the office and to clients; act as an ambassador for the company.
• Confident, well-presented with excellent written and verbal communication skills.
• Ability to work in a busy environment, remaining motivated, passionate about property, and able to multitask without compromising quality of work or service.

Hours and Salary

• Hours: Monday to Friday 9am - 5pm
• Salary: £25,000 - £28,000 basic

Application

If this role is of interest and you meet the requirements, please submit your most up-to-date CV and contact details to Louise Foster at Roundpegs Property Recruitment. Note: Due to high volumes, we may not respond to all CVs. If you have not heard back within one week, please assume your application was unsuccessful.