At a Glance
- Tasks: Provide top-notch support to participants in Reed Wellbeing programmes and manage their bookings.
- Company: Join Reed in Partnership, a leader in wellbeing services with a focus on personal growth.
- Benefits: Enjoy 25 days annual leave, pension scheme, and professional development opportunities.
- Other info: Flexible part-time role with a supportive and inclusive work environment.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26300 - 26300 £ per year.
The Programme Support Adviser is responsible for providing a first‑class personalised service to our participants across a variety of Reed Wellbeing programmes. The Adviser will assess eligibility and suitability of participant referrals, triage them, sign‑post participants to relevant services, and ensure attendance is secured and recorded centrally. All administration, KPI tracking, quality standards, and data capture must be completed in accordance with service obligations.
Key Responsibilities
- Deliver high‑level customer service when communicating with participants on inbound and outbound calls.
- Book participants onto relevant Reed Wellbeing preventative health services, rearrange attendance, and actively re‑engage participants who fail to attend scheduled sessions.
- Ensure information provided on all calls is accurate and update relevant systems promptly.
- Rectify inaccuracies in the CRM system during data‑cleanse activities.
- Utilise triage assessment tools to determine eligibility and readiness for engagement, based on contractual and delivery requirements.
- Capture all required administration, KPIs, quality standards and data in accordance with service obligations.
Benefits
- 25 days annual leave (pro‑rata for part time) plus statutory bank holidays
- Reed Pension Scheme
- Award‑winning Management & Leadership training
- Professional & Personal Development Funds
- Bi‑annual pay reviews
Essential Qualifications
- Experience of working effectively within an office‑based customer service or sales environment.
- Demonstrable experience of delivering high‑quality customer service.
- Experience of working in a fast‑paced, target‑oriented environment.
- Experience of using database systems to input data accurately.
- Strong verbal communication skills and good influencing skills.
- Ability to follow processes.
- Attentive to detail, ensuring all relevant data is captured accurately.
- Minimum of 5 GCSEs (grade A–C, including Maths) or equivalent.
- GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification) or achievement of a Level 2 in Literacy Assessment at interview stage.
Desirable Qualifications
- Experience of working in a call‑centre environment.
- Fluency in community languages such as Cantonese, Mandarin, Hindi, Urdu, Punjabi, Somali, Vietnamese, Dari, Yoruba, Turkish, French, Spanish, Albanian, Arabic, Bengali, Farsi, Guajarati, Polish, Serbian and Greek (dependant on which service the Programme Support Adviser is supporting).
Diversity and Inclusion
We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.
Applications
Internal applications close on 29/05/2026.
Programme Support Adviser employer: Job Search Place Limited
Reed in Partnership is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where every team member can thrive. With benefits such as 25 days of annual leave, award-winning training programmes, and opportunities for personal development, the part-time Programme Support Adviser role provides a fulfilling environment to make a meaningful impact in the community. Located in a dynamic office setting, employees enjoy a collaborative atmosphere that values diversity and inclusion, ensuring everyone feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Programme Support Adviser
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Programme Support Adviser role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on showcasing your customer service skills and how you can deliver that first-class service they’re looking for.
✨Tip Number 3
Be proactive! If you see a role that fits, don’t just wait for the application window to open. Reach out to the hiring manager or team via email or LinkedIn to express your interest. It shows initiative and can set you apart from the crowd.
✨Tip Number 4
Stay organised! Keep track of all your applications and follow-ups. Use a simple spreadsheet to note down where you've applied, the date, and any responses. This will help you stay on top of your job search and ensure you don’t miss any opportunities.
We think you need these skills to ace Programme Support Adviser
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Programme Support Adviser role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills:Since this role involves a lot of interaction with participants, it's crucial to demonstrate your strong verbal communication skills. Use clear and concise language in your application to reflect how you would communicate with our participants.
Be Detail-Oriented:Attention to detail is key in this role, especially when it comes to data entry and administration. Make sure your application is free from typos and errors, as this shows us you can follow processes and maintain quality standards.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Programme Support Adviser role. Familiarise yourself with the key responsibilities and how they align with your skills. This will help you articulate how your experience fits the job perfectly.
✨Showcase Your Customer Service Skills
Since this role is all about providing top-notch customer service, be ready to share specific examples from your past experiences. Think of situations where you went above and beyond for a customer or resolved a tricky issue effectively.
✨Be Data Savvy
As the job involves using database systems and ensuring accurate data capture, brush up on your data management skills. Be prepared to discuss any relevant experience you have with CRM systems and how you ensure accuracy in your work.
✨Practice Your Communication Skills
Strong verbal communication is key for this position. Practice answering common interview questions out loud, focusing on clarity and confidence. If you speak any community languages, mention them as they could give you an edge!
