At a Glance
- Tasks: Manage probate cases and support clients with empathy and clarity.
- Company: Join a supportive team in a collaborative culture focused on client care.
- Benefits: Enjoy health benefits, flexible holidays, and professional development opportunities.
- Other info: Empowering environment with team celebrations and career planning support.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Working Hours: Monday - Friday 9‑5, on-site in our Derby office.
Start Dates: 17th August 2026 for week induction in Derby, training commences 24th August 2026.
What You’ll Be Doing
- Managing your own caseload of probate matters from initial instruction through to final completion.
- Supporting clients via phone, video calls, and face‑to‑face meetings.
- Explaining the probate process in a simple, clear, and empathetic way.
- Keeping clients regularly updated and confident in what’s happening.
- Using our case management systems to track and progress cases accurately.
- Working collaboratively with colleagues across the business.
- Identifying when clients may benefit from additional services and making appropriate referrals.
- Helping deliver an outstanding, consistent client experience aligned with our values.
Who We’re Looking For
- Empathy and emotional intelligence – you genuinely care about helping people.
- Strong customer service or sales experience – you know how to build trust and relationships.
- Excellent communication skills – you can explain complex things simply and clearly.
- Organisation and attention to detail – you stay on top of tasks and manage your time well.
- A proactive mindset – you take ownership and see things through.
- A team‑first attitude – you enjoy working collaboratively.
Benefits
- Empowering culture built on ownership and collaboration.
- Annual career planning support and Personal Business Plan opportunities.
- Professional Development Qualification opportunities funded by the business.
- Health Benefits through Westfield Health, including physical and mental health support and 24/7 wellbeing resources.
- Self‑service holidays: 22 days + bank holidays, increasing to 25 days after 2 years of continuous service.
- Team celebrations and events – social activities and company get-togethers.
- Pension contributions through NEST.
StudySmarter Expert Advice🤫
We think this is how you could land Probate Advisor - Derby (Start Date: 17th August 2026)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Probate Advisor - Derby (Start Date: 17th August 2026)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
