At a Glance
- Tasks: Guide patients through their healthcare journey, ensuring a seamless and personalised experience.
- Company: Join Practice Plus Group, a friendly and collaborative healthcare provider.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Dynamic role with opportunities to improve patient experiences and contribute to service growth.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare.
- Qualifications: Experience in customer service, strong communication skills, and a passion for patient care.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for a proactive and customer-focused Private Healthcare Coordinator to join our team. Acting as the single point of contact for self-pay and insured patients, you'll guide individuals through their entire healthcare journey - from initial enquiry to discharge - ensuring a seamless, personalised experience. This is a brilliant opportunity to play a key role in delivering exceptional private patient services while contributing to the growth of the service.
You will be part of a close-knit collaborative team who pride themselves in providing the highest standards to our patients and their families. Reporting to Julie Bumstead, Operations Manager, working 37.5 hours per week.
What you'll be doing:
- Acting as the main point of contact for private patients, providing a professional, responsive and personable service throughout their pathway.
- Managing patient journeys end-to-end, keeping individuals informed and supported at every stage.
- Using CRM systems to track patient progress, schedule follow-ups and ensure timely communication.
- Liaising with consultants, GP practices and insurers to gather clinical information and pre-authorisation details.
- Supporting conversion from outpatient consultation to surgery where appropriate, promoting private healthcare services.
- Handling payments and invoices, and maintaining accurate data for reporting on activity and revenue.
- Working collaboratively with scheduling teams, consultants and the wider hospital to ensure a smooth and joined-up service.
- Monitoring patient feedback and identifying opportunities to improve the experience.
What we'll look for in you:
- Proven experience in a high-volume customer service or bookings environment (healthcare experience desirable).
- A confident communicator with an excellent telephone manner and strong interpersonal skills.
- Highly organised with strong IT skills and the ability to manage multiple systems (CRM, Healthcode experience desirable).
- Numerate, with the ability to understand and explain procedure pricing.
- A proactive, empathetic approach with a genuine passion for delivering outstanding patient care.
- A strong team player, comfortable working with a range of clinical and non-clinical stakeholders.
- An interest in private healthcare and delivering a premium patient experience.
To apply for the role click on the link below. If you have any questions contact our friendly resourcing team. We will contact all shortlisted candidates but please note Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities. Applicants must have the right to work in the UK.
