At a Glance
- Tasks: Liaise with patients and chemists, process prescription requests, and manage queries efficiently.
- Company: A large, innovative medical practice in the heart of Wakefield.
- Benefits: Join a supportive team with opportunities for professional development and growth.
- Other info: Dynamic work environment with a focus on teamwork and patient satisfaction.
- Why this job: Make a real difference in patient care while gaining valuable experience in healthcare.
- Qualifications: 5 GCSEs including Maths and English; customer service experience preferred.
The predicted salary is between 23000 - 26000 £ per year.
Main duties of the job:
- To liaise with patients and chemists regarding queries and requests and as part of any required projects, collaborations, or investigations.
- To ensure repeat medication is issued in line with the protocols that are already in place and ensure that any queries raised are dealt with quickly and correctly.
- To process all prescription requests in a timely manner according to our practice policy.
- Respond to enquiries from patients, carers, secretaries, NHS administrators, Consultants or Medicines Management Teams in a courteous, timely and efficient manner and making precise records of the communications.
- Provide an effective administration service as part of the Practice team to ensure the smooth and uninterrupted service of prescription support to clinicians.
- To manage the PCN Task Box and direct suitable tasks into the Pharmacy ledger.
About us:
We are a large practice based in the centre of Wakefield with 27,000 patients. We have 10 GP partners and 7 salaried GPs who work at both our main site and at our branch site, Sandal Castle Medical Centre. Our wider team consists of Nurses, healthcare Assistants, Clinical Advisors and Trainee GPs. We offer a range of services to our patients and operate an innovative access system to enable our patients to access primary care services with ease.
Job responsibilities:
- Receive and process repeat prescription requests (online, paper, and telephone).
- Ensure requests comply with surgery prescribing policies.
- Accurately input prescription data into the clinical system (SystmOne).
- Prepare prescriptions for GP/pharmacist authorisation.
Experience:
- Experience of working in a busy environment as part of a team.
- Experience of working in a GP practice.
- 5 GCSEs or equivalent (including Maths and English).
- Evidence of continuing professional development.
- Familiarity with repeat prescription processes.
- Experience handling patient queries or customer service.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Prescription Clerk employer: Job Search Place Limited
Join our dynamic team at a large practice in the heart of Wakefield, where we prioritise patient care and foster a collaborative work environment. With opportunities for professional development and a supportive culture, you will play a vital role in ensuring seamless prescription services for our 27,000 patients. Enjoy the benefits of working alongside experienced healthcare professionals in a modern facility that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Prescription Clerk
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field, especially those who work in GP practices. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on common questions related to prescription processes and patient interactions. We recommend practising with a friend or in front of a mirror to boost your confidence!
✨Tip Number 3
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal meet-up, bring along examples of your work or any relevant certifications. It’s a great way to stand out!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got a streamlined application process that makes it easy for you to showcase your talents and get noticed by our team. Let’s get you that Prescription Clerk role!
We think you need these skills to ace Prescription Clerk
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in a busy environment and working with patients. We want to see how your skills match the role of a Prescription Clerk, so don’t hold back!
Showcase Your Communication Skills:Since you'll be liaising with patients and chemists, it's crucial to demonstrate your ability to communicate effectively. Use examples from your past experiences where you handled queries or provided excellent customer service.
Be Precise and Organised:Attention to detail is key in this role. When filling out your application, ensure that all information is accurate and well-organised. This reflects the precision we expect when processing prescription requests.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Make sure you understand the prescription processes and protocols mentioned in the job description. Brush up on SystmOne, as you'll likely be asked about your experience with it. Familiarity with handling patient queries will also give you an edge.
✨Show Your Team Spirit
This role is all about collaboration, so be ready to discuss your experience working in a busy team environment. Share examples of how you've contributed to a team's success, especially in a healthcare setting.
✨Be Patient-Centric
Since you'll be liaising with patients and other healthcare professionals, demonstrate your customer service skills. Prepare to talk about how you've handled difficult queries or situations in the past, focusing on your approach to ensuring patient satisfaction.
✨Stay Organised
The role involves managing multiple tasks, so highlight your organisational skills. Discuss any tools or methods you use to keep track of tasks and ensure timely processing of prescription requests. This will show that you're ready to handle the demands of the job.
