At a Glance
- Tasks: Manage customer data and support CRM projects to enhance client relationships.
- Company: Join the iconic PRADA team in a creative, international environment.
- Benefits: Inclusive workplace, professional growth opportunities, and a focus on talent development.
- Other info: Dynamic role with a focus on teamwork and personal development.
- Why this job: Be part of a luxury brand and make a real impact on customer experience.
- Qualifications: Experience in CRM, strong communication skills, and a customer-centric approach.
The predicted salary is between 35000 - 45000 £ per year.
JOB PURPOSE
In Store CRM Manager consolidates the data regarding customers, and providing the store team with the information required to consolidate the clientele and supporting managers in the implementation of specific CRM projects at the store level.
RESPONSIBILITIES
- Ensure customer data accuracy inputted by store team as well as validating data accuracy in system
- Review and analyze SA performance including all elements of KPIs and MBOs (iPhone Interaction result, CRM activity results) provide SM with individual SA overview and strategy
- Launch and monitor new CRM system/function in store
- Communicate with local Retail team
- Generate and assist the interpretation of report in store
- Manage customer list and ensure strategized local marketing activities
- Assist SM to setup in store CRM action plan by considering the event calendar and business environment
- Conduct regular CRM training with sales team
- Support SM in all the activities related to VOCE Project (customer satisfaction surveys) with a focus on store feedback collection & customer Follow Up Action
QUALIFICATIONS
- Strong company commitment with a proven track record of strong client development
- In store-service oriented
- Customer-centric approach
- Proficient in the main IT/digital tools
- Familiar with Excel function and analytical
- Engaging with strong interpersonal and communication skills
KNOWLEDGE AND SKILLS
- Proven experience in CRM, including a strong understanding of key performance indicators (KPIs)
- Solid knowledge of luxury goods and products
- Proficient in Microsoft Office Suite, particularly Excel
- Ability to work effectively within a team
- Results-oriented with the ability to work independently towards objectives
- Demonstrated training and coaching skills
- Excellent communication and interpersonal skills.
- Fluency in English
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
PRADA In-Store CRM Manager, Bond Street employer: Job Search Place Limited
Prada Group is an exceptional employer, offering a dynamic and inclusive work environment in the heart of Bond Street, where creativity and excellence thrive. Employees benefit from comprehensive training and development opportunities, fostering personal and professional growth while being part of a diverse team that values each individual's contributions. With a strong commitment to client development and a customer-centric approach, working at Prada not only enhances your career but also allows you to engage with luxury goods in a vibrant retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land PRADA In-Store CRM Manager, Bond Street
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at PRADA or similar luxury brands. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to CRM and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of your past work with CRM systems and data analysis to the interview. This will demonstrate your expertise and how you can contribute to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the PRADA family.
We think you need these skills to ace PRADA In-Store CRM Manager, Bond Street
Some tips for your application 🫡
Show Your Passion for CRM:When you're writing your application, let your enthusiasm for customer relationship management shine through. We want to see how your experience aligns with our focus on client development and how you can contribute to our store's success.
Be Data-Driven:Since the role involves managing customer data and analysing performance, make sure to highlight your analytical skills. We love candidates who can demonstrate their proficiency in tools like Excel and how they've used data to drive results in previous roles.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific responsibilities and qualifications mentioned in the job description. We appreciate candidates who take the extra step to show they understand what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Job Search Place Limited
✨Know Your CRM Inside Out
Make sure you understand the ins and outs of CRM systems, especially how they relate to customer data accuracy and performance metrics. Brush up on your knowledge of KPIs and MBOs, as you'll likely be asked how you can leverage these in your role.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with data analysis, particularly using Excel. Be ready to share examples of how you've used data to drive decisions or improve customer engagement in previous roles. This will demonstrate your ability to manage and interpret reports effectively.
✨Emphasise Your Customer-Centric Approach
Since this role is all about enhancing customer relationships, think of specific instances where you've gone above and beyond for clients. Share stories that highlight your commitment to customer satisfaction and how you've successfully implemented feedback mechanisms.
✨Engage with Your Interpersonal Skills
This position requires strong communication and training abilities. Prepare to discuss how you've trained teams in the past or facilitated workshops. Show your enthusiasm for collaboration and how you can contribute to a positive team environment at Prada.
