At a Glance
- Tasks: Provide top-notch technical support to retail stores and resolve IT issues swiftly.
- Company: Join NEXT, a leading retail brand with a supportive team culture.
- Benefits: Enjoy 25% off products, performance bonuses, and fantastic health services.
- Other info: Dynamic role with opportunities for growth and learning in a fast-paced environment.
- Why this job: Be the tech hero for our stores and make a real difference every day.
- Qualifications: Retail experience and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
We're looking for a POS Support Analyst to join our POS Control team based from the Next Head Office in Leicestershire!
The Role:
- This role is full time office based.
- Our POS Control team plays a vital role in improving performance and delivering the best possible technical service to our retail store colleagues.
- Based full time at our Enderby Head Office, you will report to the POS Team Leader as part of a supportive team of 18 professionals.
- Your mission is to ensure store IT issues are resolved quickly and accurately, keeping operations running seamlessly.
- This role requires full time, in office shifts where every day brings something new.
- From day one, NEXT provides the training and operational framework you need to dive into our systems, expand your technical knowledge, and thrive.
What You'll Take On:
- Act as the first line voice and technical face of support, answering critical store queries via both phone and self service channels.
- Log all contact types and updates accurately within ServiceNow, maintaining clear records of system incidents.
- Take ownership of user issues, keeping store colleagues regularly updated on the progress and resolution of their technical tickets.
- Collaborate with internal IT groups and third party vendors to keep the wider department aware of emerging technical trends or disruptions.
- Proactively track and identify common issue trends to help improve overall store system efficiency.
- Escalate complex technical concerns smoothly to our specialised second and third line support operations.
- Promote the department in a professional manner while keeping up to date with new software and system developments across NEXT stores.
What You'll Bring:
- Solid experience working within a retail environment, giving you an authentic understanding of store operations (previous experience in a NEXT retail store is an advantage).
- Strong professional communication skills with an excellent telephone manner and fluent written and spoken English.
- A collaborative mindset, thriving within large scale, fast paced, multi functional technical environments.
- An enthusiastic, responsible attitude with a genuine desire to tackle operational challenges and learn new skills.
- The independence to work productively on your own initiative while acting as a reliable, active teammate within an 18 person crew.
- Flexibility to adapt to changing shift patterns, business needs, and overtime demands, ideally backed by a full UK driving licence to align with shift timings.
- Experience with call logging software or GSuite platforms is advantageous.
- Prior experience working in a customer service, helpdesk, or call centre setting is preferable.
Benefits:
- 25% off most NEXT, MADE, Lipsy, Gap and Victoria's Secret products (when purchased through NEXT).
- Company performance based bonus.
- On site Nursery available; OFSTED outstanding in all areas.
- 10% off most partner brands & up to 15% off Branded Beauty.
- Early VIP access to sale stock.
- Access to fantastic discounts at our Staff Shops.
- Restaurants with great food at amazing prices.
- Access a digital GP and other free health and wellbeing services.
- Free on site parking.
- Financial Wellbeing - Save, track and enhance your financial wellbeing.
- Apprenticeship - Grow and develop on the job whilst gaining a qualification.
- Direct to Work - Discount online and in store, collect your items the next day for free from your place of work or local store.
- Support Networks - Access to Network Groups to empower and celebrate each other.
- Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more.
Pos Support Analyst employer: Job Search Place Limited
NEXT is an exceptional employer, offering a dynamic work environment at our Leicestershire Head Office where you can thrive as a POS Support Analyst. With a strong focus on employee development, we provide comprehensive training and growth opportunities, alongside attractive benefits such as generous discounts, a performance-based bonus, and access to health and wellbeing services. Join our supportive team of professionals dedicated to delivering top-notch technical service while enjoying a vibrant workplace culture that values collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Pos Support Analyst
✨Tip Number 1
Get to know the company! Research NEXT and their POS Control team. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first line of support, being able to articulate your thoughts clearly is key. Try role-playing common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the NEXT team.
We think you need these skills to ace Pos Support Analyst
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in retail and technical support. We want to see how your skills align with the role of a POS Support Analyst, so don’t hold back on showcasing relevant examples!
Show Off Your Communication Skills:Since this role involves a lot of interaction with store colleagues, it’s crucial to demonstrate your strong communication skills. Use clear and professional language in your application to reflect the excellent telephone manner we’re looking for.
Highlight Your Problem-Solving Abilities:We love candidates who can tackle operational challenges head-on! Share specific instances where you’ve resolved technical issues or improved processes in your previous roles. This will show us that you’re ready to take ownership of user issues.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of POS systems and retail operations. Familiarise yourself with common technical issues that stores face and think about how you would resolve them. This will show that you're proactive and ready to tackle challenges head-on.
✨Practice Your Communication Skills
Since this role involves a lot of communication with store colleagues, practice articulating your thoughts clearly and confidently. You might want to do some mock interviews with friends or family, focusing on how you explain technical concepts in simple terms. Remember, a friendly tone goes a long way!
✨Show Your Team Spirit
This position is all about collaboration, so be prepared to discuss examples of how you've worked effectively in a team before. Think of specific instances where you contributed to a group effort or helped a colleague solve a problem. Highlighting your teamwork skills will resonate well with the interviewers.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or the types of technical challenges they face. This shows your genuine interest in the role and helps you gauge if it's the right fit for you. Plus, it leaves a positive impression!
