Front of House Supervisor - Perle Hotels
Location: The Marmalade Hotel
Salary: An hourly rate of £14.00 (+ £1.00 as a housing allowance if you do not require subsidised staff accommodation) + tips & benefits
The Opportunity
Are you a natural leader with a passion for hospitality and exceptional service? At Perle Hotels, our restaurants celebrate the best of Scotland's larder - and we're seeking an experienced, hands on Front of House Supervisor to help lead our Chargrill team.
You'll be the heartbeat of the dining experience: supporting the daily operation, motivating your team, and ensuring every guest enjoys warm, seamless, and memorable service. If you thrive in a busy restaurant environment and enjoy leading by example, this is your opportunity to shine.
About the Hotel
Marmalade - Portree, Isle of Skye
Set in mature gardens with sweeping views over Portree, the loch, and the Cuillin mountains, Marmalade combines a historic manor house with a striking contemporary extension. The result is a design led four star hotel with a sense of space and style. Chargrill Restaurant is the beating heart of Marmalade, serving bold, flavour driven dishes centred on prime cuts of Scottish meat, grilled to order, and side dishes of fresh locally sourced ingredients, are matched to modern Scottish cooking techniques, while the hotel bar offers relaxed cocktails and local spirits.
Key Responsibilities
- Supervise and support the front of house team during service, ensuring smooth and efficient operations.
- Lead by example in delivering warm, professional, and knowledgeable service to every guest.
- Welcome and engage with guests, resolving any queries or feedback confidently and positively.
- Train, mentor, and motivate team members to maintain the highest standards of hospitality.
- Coordinate with the kitchen to ensure timely service and clear communication.
- Manage table planning, reservations, and service flow to optimise the guest experience.
- Uphold impeccable standards of presentation across the restaurant and bar areas.
- Monitor stock levels, assist with ordering, and support the Manager in cost control.
- Ensure compliance with all health, safety, and food hygiene regulations.
What We’re Looking For
- Previous experience in a supervisory or senior front of house role, ideally within a hotel or restaurant setting.
- A passion for food, wine, and service excellence.
- Confidence in leading and developing a team in a fast paced environment.
- Strong communication, organisation, and leadership skills.
- A hands on, positive, and proactive attitude.
- An eye for detail and a commitment to delivering memorable guest experiences.
Salary & Benefits
- An hourly rate of £14.00
- £1.00 housing allowance for those NOT requiring accommodation.
- Share of tips & service charge
- 28 days annual leave.
- Subsidised staff accommodation available (in certain locations).
- Company pension scheme.
- Complimentary 24 hours Skye gym membership.Employee Assistance Programme & cycle to work scheme.
- Staff discounts across Perle Hotels' rooms, dining, and spa.
- Friends & family discounted hotel rates across the group.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Supervisor in Portree
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Job Search Place Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Job Search Place Limited
Don't be shy about reaching out to Job Search Place Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Job Search Place Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Job Search Place Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
