At a Glance
- Tasks: Sell parts and provide excellent service to customers, both internal and external.
- Company: Join Shelbourne Motors, a leading name in the motor industry.
- Benefits: Enjoy 30 days annual leave, a pension scheme, and fun staff treats.
- Other info: Competitive salary with performance-related bonuses and opportunities for growth.
- Why this job: Be part of a dynamic team and make a real impact in customer service.
- Qualifications: Excellent communication skills and a clean driving licence are essential.
Location: Portadown premises
Hours of work: Monday - Friday 8.30am - 5.30pm and alternate Saturday 9.00am - 1.00pm
THE ROLE
As a Senior Parts Advisor, you will provide an excellent service to our internal and external customers on a daily basis and in a timely manner. The role involves:
- Selling parts to internal & external customers to achieve agreed targets
- Optimising sales opportunities
- Order taking via telephone, email and face to face
- Order picking
- Carrying out daily / weekly stock checking
- Systematically arranging the parts in the stock room
- Assisting with the pre-picking of parts for service workshop team
- Delivering parts to our trade customers
THE PERSON
The ideal candidate will be an excellent communicator and have a commitment to delivering outstanding customer service. A valid clean driving licence is essential as you may, on occasions, be required to deliver parts to our customers. Preference will be given to applicants with 2-3 years of previous experience in a similar role within the motor industry. Applicants with previous customer facing experience from other industries who have knowledge or an interest in vehicle layout, function and location of required parts for service and common repairs may also be considered. Preference will be given to those with a valid forklift licence.
Benefits
- 30 days annual leave (increasing with long service)
- Company pension scheme
- Industry leading performance pay plan
- Staff treats (pizza lunches etc)
Salary
Competitive salary plus potential to earn performance related bonuses.
Shelbourne Motors Limited is an Equal Opportunities Employer.
Senior Parts Advisor in Portadown employer: Job Search Place Limited
At Shelbourne Motors Limited, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and customer service excellence. Located in Portadown, our Senior Parts Advisors enjoy competitive salaries, generous annual leave, and performance-related bonuses, alongside opportunities for professional growth within the motor industry. Join us for a rewarding career where your contributions are recognised and celebrated, all while enjoying staff treats and a commitment to equal opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Parts Advisor in Portadown
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
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Some tips for your application 🫡
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Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Job Search Place Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
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How to prepare for a job interview at Job Search Place Limited
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Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
