At a Glance
- Tasks: Provide top-notch service to customers and optimise sales opportunities.
- Company: Join a leading motor industry company with a focus on customer success.
- Benefits: Enjoy 30 days annual leave, competitive salary, and performance bonuses.
- Other info: Great career growth with fun staff treats like pizza lunches!
- Why this job: Be part of a dynamic team and make a real impact in customer satisfaction.
- Qualifications: Excellent communication skills and a valid driving licence required.
The predicted salary is between 25000 - 35000 £ per year.
Location: Portadown premises
Hours of work: Monday - Friday 8.30am - 5.30pm and alternate Saturday 9.00am - 1.00pm
THE ROLE
As a Senior Parts Advisor, you will provide an excellent service to our internal and external customers on a daily basis and in a timely manner.
- Selling parts to internal & external customers to achieve agreed targets
- Optimising sales opportunities
- Order taking via telephone, email and face to face
- Order picking
- Carrying out daily / weekly stock checking
- Systematically arranging the parts in the stock room
- Assisting with the pre-picking of parts for service workshop team
- Delivering parts to our trade customers
THE PERSON
The ideal candidate will be an excellent communicator and have a commitment to delivering outstanding customer service. A valid clean driving licence is essential as you may, on occasions, be required to deliver parts to our customers. Preference will be given to applicants with 2-3 years of previous experience in a similar role within the motor industry. Applicants with previous customer facing experience from other industries who have knowledge or an interest in vehicle layout, function and location of required parts for service and common repairs may also be considered. Preference will be given to those with a valid forklift licence.
Benefits
- 30 days annual leave (increasing with long service)
- Company pension scheme
- Industry leading performance pay plan
- Staff treats (pizza lunches etc)
- Competitive salary plus potential to earn performance related bonuses.
To Apply
Speak to us in confidence by calling.
Closing date: Applications must be submitted by 5.30pm on Saturday 31st May 2026.
Shelbourne Motors Limited is an Equal Opportunities Employer.
Senior Auto Parts Advisor - Drive Customer Success in Portadown employer: Job Search Place Limited
At Shelbourne Motors Limited, we pride ourselves on being an excellent employer, offering a supportive work culture that values customer success and employee growth. Located in Portadown, our team enjoys competitive salaries, a generous benefits package including 30 days of annual leave, and opportunities for performance-related bonuses, all while working in a dynamic environment that fosters collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Auto Parts Advisor - Drive Customer Success in Portadown
✨Tip Number 1
Get to know the company inside out! Research Shelbourne Motors and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Senior Parts Advisor role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and sales. Think of examples from your past experience that highlight your skills in these areas. We want to see how you handle real-life scenarios!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Shelbourne Motors. Good luck!
We think you need these skills to ace Senior Auto Parts Advisor - Drive Customer Success in Portadown
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in the motor industry and customer service. We want to see how your skills align with the Senior Parts Advisor role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering excellent customer service and how your previous roles have prepared you for this position. Keep it friendly and professional!
Show Off Your Communication Skills:As a Senior Parts Advisor, communication is key. In your application, give examples of how you've effectively communicated with customers or colleagues in the past. This will help us see your potential to excel in our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Shelbourne Motors!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Parts
Familiarise yourself with common auto parts and their functions. Being able to discuss specific parts and their applications will show your expertise and passion for the role, making you stand out as a candidate.
✨Customer Service Focus
Prepare examples of how you've delivered excellent customer service in previous roles. Highlighting your communication skills and commitment to customer satisfaction will resonate well with the interviewers.
✨Demonstrate Sales Savvy
Think about times when you've successfully sold a product or service. Be ready to share these experiences, especially how you identified sales opportunities and achieved targets, as this is key for the Senior Parts Advisor role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to customer service and sales strategies. This shows your genuine interest in the role and helps you assess if the company aligns with your values.
