At a Glance
- Tasks: Support port operations and deliver top-notch customer service in a dynamic environment.
- Company: Join the P&O Ferries team in Hull, a leader in maritime transport.
- Benefits: Flexible shift patterns, competitive pay, and a chance to work outdoors.
- Other info: Embrace a diverse workplace that values every individual and offers growth opportunities.
- Why this job: Be part of a team that ensures smooth sailing for our vessels and customers.
- Qualifications: Full clean driving licence; experience with forklifts or similar equipment is a plus.
The predicted salary is between 25000 - 30000 £ per year.
An opportunity has arisen to join our P&O Ferries team in Hull, working as a Port Operative (Customer Operations Agent - Quay) responsible for supporting the leadership team in delivering cost effective port operations service to all customers, in a safe and compliant manner. Working to a fixed shift pattern, the role will support the discharge and loading of our vessels, working in co-operation with other members of the Port and Ship team, ensure maximum efficiency and capacity, ensuring the vessel is moored safely while in Port, and that it leaves on time every time.
The successful candidate will have a full clean driving licence and preferably a HGV Class 1 though not essential, with experience in using a variety of equipment including reach stackers, forklift trucks, and RoRo tractor units. They will have excellent communication and customer service skills and ideally experience of working in a similar environment with the flexibility to work at all times of day and outside.
Key responsibilities and duties:- To discharge and load RoRo cargo in a safe and efficient manner, working in co-operation with Port and Ship Supervision/Management to load to optimal capacity.
- To secure and unsecure cargo on board vessels in a controlled, timely and safe manner and to ensure that all lashing equipment is correctly stowed.
- To ensure effective Mooring of the vessels on arrival and departure.
- To place Health & Safety at the forefront of all tasks and ensure the safety of self and others in the carrying out of duties.
- To use a variety of equipment within the recognised skill set, for the execution of the job, including RoRo tractor units, Reach Stackers, Forklift trucks.
- To use all equipment in line with company standards, ensuring appropriate checks are carried out and defects/issues reported.
- To deliver a high standard of customer service to internal and external customers and to present a positive image of P&O Ferries at all times.
- To be vigilant in helping to maintain the Company's security culture on site, taking immediate action/reporting of any incidents.
The ideal candidate will have:
- Excellent customer service skills
- Ability to work as part of a team
- Be able to work under pressure
- Have a full clean driving licence
- Possess good health and safety knowledge
- Have experience of working in a Port environment
- Willing to work outside in all weather conditions
- Respond positively to instructions and able to meet strict deadlines
- Experience of working with equipment such as Reach Stackers and Forklifts
- Be Health & Safety focussed
- HGV Class 1 licence
Location - Hull, this role operates on a shift basis working 40 hours per week, which includes public holidays. So flexibility is key.
We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or neurodiversity.
Port Operations & Customer Service Agent employer: Job Search Place Limited
Join P&O Ferries in Hull, where we pride ourselves on fostering a dynamic work environment that prioritises safety, efficiency, and exceptional customer service. Our team-oriented culture encourages personal growth and development, offering employees the chance to enhance their skills while working with state-of-the-art equipment in a vibrant port setting. With flexible shift patterns and a commitment to inclusivity, we ensure that every team member feels valued and empowered to contribute to our mission of delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Port Operations & Customer Service Agent
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Job Search Place Limited and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Job Search Place Limited!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Job Search Place Limited keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Port Operations & Customer Service Agent
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Job Search Place Limited:This is your chance to really connect with the team at Job Search Place Limited. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Job Search Place Limited
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Job Search Place Limited.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Job Search Place Limited that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Job Search Place Limited. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
