At a Glance
- Tasks: Be the friendly face that welcomes guests and helps with their digital orders.
- Company: Join KFC, a brand that values inclusivity and great service.
- Benefits: Earn up to £12.21, enjoy free food on shift, and a 25% staff discount.
- Other info: We encourage applications from all backgrounds and provide support for everyone.
- Why this job: Kickstart your leadership career while making guests feel valued every day.
- Qualifications: Great communication skills and tech-savvy to assist guests effortlessly.
The predicted salary is between 25400 - 25400 £ per year.
You'll be the friendly face that makes guests feel instantly welcome—answering questions, keeping things running smoothly, and helping folks with digital orders so nothing slows them down. You'll also spot and solve problems on the fly, support the team, and help raise the bar for great service every day.
What will you spend your time doing?
- Welcome first, always. Greet every guest with good energy and a real smile – make them feel like they matter the second they walk in.
- Know the menu inside out. Answer questions, shout out promos, and help guests pick what's right for them.
- Make tech feel easy. Help guests use kiosks or the app without making it awkward. Show them how to customise and order like a pro.
- Keep it moving. Watch the crowd, reduce wait times, and never let anyone feel lost or left hanging. Let them know what's happening with their order.
- Handle complaints like a pro. Listen up, stay calm, fix what you can – and loop in your Team Leader or GM if it needs backup.
We'd love you to have:
- Talk the talk. Great communication – friendly, clear, and confident with everyone.
- Think fast. You don't freeze when stuff goes wrong – you fix it.
- Tech savvy. You know your way around digital ordering and can show guests how it works without stress.
What's in it for you?
- Pay rate: Up to £12.21
- Take the first step toward a rewarding leadership career.
- Free food and drink on shift
- 25% staff discount
KFC for Everyone Our promise is this: every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don't just welcome, we encourage applications from underrepresented groups in all industries. If you'd like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements – just let us know. We'll be there to help you be the real you.
Team Member - Guest Experience Lead in Poole employer: Job Search Place Limited
At KFC, we pride ourselves on creating a vibrant and inclusive work environment where every team member is valued and empowered to grow. As a Guest Experience Lead, you'll enjoy competitive pay, free meals during shifts, and a generous staff discount, all while being part of a supportive team that prioritises exceptional service and personal development. Join us in fostering a culture that celebrates diversity and encourages everyone to bring their authentic selves to work.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member - Guest Experience Lead in Poole
✨Tip Number 1
Be the friendly face! When you walk into an interview, channel that welcoming energy. Greet everyone with a smile and show them you’re ready to make guests feel valued, just like in the role.
✨Tip Number 2
Know your stuff! Just like you’d need to know the menu inside out, do your homework on the company and the role. This way, you can answer questions confidently and show you’re the right fit.
✨Tip Number 3
Show off your tech skills! If you’re asked about digital ordering or tech during the interview, share examples of how you’ve helped others navigate these tools. It’ll show you’re not just tech-savvy but also patient and helpful.
✨Tip Number 4
Keep it moving! During your job search, don’t get stuck waiting for responses. Follow up politely after interviews and keep applying through our website. The more you engage, the better your chances!
We think you need these skills to ace Team Member - Guest Experience Lead in Poole
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly vibe and enthusiasm for guest experience.
Know the Role:Make sure you read the job description carefully. Highlight your relevant skills and experiences that match what we're looking for, especially around communication and tech-savviness. Show us why you're the perfect fit!
Keep it Clear and Concise:We appreciate a straightforward approach. Keep your application clear and to the point, making it easy for us to see your strengths and how you can contribute to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Job Search Place Limited
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the menu and any current promotions. This will not only help you answer questions confidently but also show that you're genuinely interested in the role and the company.
✨Practice Your Communication Skills
Since great communication is key for this position, practice speaking clearly and confidently. You could even role-play common guest scenarios with a friend to get comfortable with how to handle questions and complaints.
✨Show Off Your Tech Savviness
Brush up on your digital ordering knowledge. Familiarise yourself with how kiosks and apps work so you can demonstrate your ability to help guests without making it awkward. Being tech-savvy will definitely set you apart!
✨Stay Calm Under Pressure
Think about past experiences where you had to solve problems quickly. Be ready to share these examples during your interview to showcase your ability to think on your feet and handle complaints like a pro.
