At a Glance
- Tasks: Be the friendly face that welcomes guests and helps them with digital orders.
- Company: Join KFC, a brand that values inclusivity and great service.
- Benefits: Earn up to £12.21, enjoy free food on shift, and a 25% staff discount.
- Other info: We encourage applications from all backgrounds and provide support throughout the process.
- Why this job: Kickstart your leadership career while making guests feel valued and supported.
- Qualifications: Great communication skills and a knack for problem-solving in fast-paced environments.
The predicted salary is between 25400 - 25400 £ per year.
You'll be the friendly face that makes guests feel instantly welcome—answering questions, keeping things running smoothly, and helping folks with digital orders so nothing slows them down. You'll also spot and solve problems on the fly, support the team, and help raise the bar for great service every day.
What will you spend your time doing?
- Welcome first, always. Greet every guest with good energy and a real smile – make them feel like they matter the second they walk in.
- Know the menu inside out. Answer questions, shout out promos, and help guests pick what's right for them.
- Make tech feel easy. Help guests use kiosks or the app without making it awkward. Show them how to customise and order like a pro.
- Keep it moving. Watch the crowd, reduce wait times, and never let anyone feel lost or left hanging. Let them know what's happening with their order.
- Handle complaints like a pro. Listen up, stay calm, fix what you can – and loop in your Team Leader or GM if it needs backup.
We'd love you to have:
- Talk the talk. Great communication – friendly, clear, and confident with everyone.
- Think fast. You don't freeze when stuff goes wrong – you fix it.
- Tech savvy. You know your way around digital ordering and can show guests how it works without stress.
What's in it for you?
- Pay rate: Up to £12.21
- Take the first step toward a rewarding leadership career.
- Free food and drink on shift
- 25% staff discount
KFC for Everyone Our promise is this: every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don't just welcome, we encourage applications from underrepresented groups in all industries. If you'd like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements – just let us know. We'll be there to help you be the real you.
Guest Experience Lead - Start Your Leadership Career in Poole employer: Job Search Place Limited
At KFC, we pride ourselves on creating a vibrant and inclusive work environment where every team member is valued. As a Guest Experience Lead, you'll not only enjoy competitive pay and benefits like free food and a generous staff discount, but you'll also have the opportunity to kickstart your leadership career in a supportive atmosphere that encourages personal growth and development. Join us in making every guest feel welcome while being part of a diverse team that celebrates individuality and fosters a culture of respect and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Lead - Start Your Leadership Career in Poole
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with guests and what values they promote. This will help you connect your experiences to their mission during the chat.
✨Tip Number 2
Practice your communication skills! Role-play common guest scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle questions or complaints in real-time.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with digital ordering systems and think of ways you can make it easier for guests. Bring up any relevant experiences during your interview to demonstrate your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Guest Experience Lead - Start Your Leadership Career in Poole
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly vibe and enthusiasm for the role.
Know the Role:Make sure you read the job description carefully. Highlight your relevant experience and skills that match what we're looking for, especially your communication skills and tech-savviness!
Keep it Clear and Concise:We appreciate a straightforward application. Keep your sentences clear and to the point, making it easy for us to see why you’d be a great fit for the Guest Experience Lead position.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come in directly from our site!
How to prepare for a job interview at Job Search Place Limited
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the menu and any current promotions. This will not only show your enthusiasm for the role but also demonstrate your ability to communicate effectively with guests about their options.
✨Practice Your Communication Skills
Since great communication is key for this role, practice speaking clearly and confidently. You could even role-play common guest interactions with a friend to get comfortable with answering questions and handling complaints.
✨Show Off Your Tech Savvy
Brush up on your digital ordering knowledge. Familiarise yourself with how kiosks and apps work so you can confidently explain them to guests. Being tech-savvy will set you apart and show that you can help guests navigate the system easily.
✨Stay Calm Under Pressure
Think of scenarios where things might go wrong and prepare how you would handle them. During the interview, share examples of how you've successfully resolved issues in the past. This will highlight your problem-solving skills and ability to think on your feet.
