At a Glance
- Tasks: Welcome customers, process bets, and provide top-notch service.
- Company: Join William Hill, a leading name in the betting industry.
- Benefits: Enjoy competitive pay, bonuses, and discounts at popular retailers.
- Other info: Flexible shifts with opportunities for training and career growth.
- Why this job: Be part of a dynamic team and enhance customer experiences daily.
- Qualifications: Must be 18+, with a passion for great customer service.
The predicted salary is between 26500 - 27500 £ per year.
Location: Advertising location 137, High Street, Poole, England, BH15 1AS
Contract type: Full-time
Hours: 35 per week
Salary: £12.75
Responsibilities:
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with customers and providing an excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Working patterns:
Shifts are available between 8am and 10pm, Monday to Sunday. Shifts are devised on a rota basis and are subject to change; evening and weekend work included.
Benefits:
- Annual pay review and bonus scheme
- Holiday entitlement: 28 days per year (pro rata)
- Pension contributions matched to 4%
- Perks and discounts in high street shops, cinemas, and holidays
- Training and development opportunities
What you need to be successful:
- Age 18+ (legal requirement)
- Passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
About us: William Hill operates as part of evoke. With over 1,300 shops across the UK, we have a long-standing presence on the high street. Our Retail team sits at the heart of our customer experience.
Customer Service Representative in Poole employer: Job Search Place Limited
At William Hill, we pride ourselves on being an excellent employer, offering a vibrant work culture that values customer service and employee development. Located in the heart of Poole, our team enjoys competitive benefits including a generous holiday entitlement, matched pension contributions, and opportunities for training and growth, all while working in a supportive environment that champions safer gambling and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Poole
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on William Hill and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when it comes to demonstrating your skills during the interview.
✨Tip Number 3
Be yourself! When you're in the interview, let your personality shine through. Show your passion for customer service and how you can build relationships with customers. Authenticity goes a long way!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives you a better chance of standing out from the crowd. Plus, we love seeing candidates who are keen to join us!
We think you need these skills to ace Customer Service Representative in Poole
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the role of Customer Service Representative. Highlight your relevant experience and skills that match the job description, especially your interpersonal skills and ability to engage with customers.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Customer Service Basics
Before heading into the interview, brush up on the key principles of great customer service. Think about how you can demonstrate your passion for helping others and share specific examples from your past experiences where you’ve gone above and beyond for a customer.
✨Show Off Your Interpersonal Skills
Since this role requires strong interpersonal skills, be ready to showcase your ability to connect with people. Practice answering questions in a way that highlights your empathy and understanding. Role-playing with a friend can help you feel more comfortable.
✨Familiarise Yourself with the Company
Do a bit of homework on William Hill and their approach to customer service. Understanding their values and how they champion safer gambling will not only impress your interviewers but also help you align your answers with their company culture.
✨Prepare for Shift Work Questions
Since the job involves shifts between 8am and 10pm, be prepared to discuss your availability and flexibility. Think about how you can manage your time effectively and show that you’re ready to adapt to the rota-based schedule.
