At a Glance
- Tasks: Coordinate installation projects and manage customer communications for bespoke glazing systems.
- Company: Leading architectural glazing manufacturer with a focus on quality and innovation.
- Benefits: Competitive salary, 28 days holiday, gym membership, and professional development opportunities.
- Other info: Dynamic work environment with significant career progression opportunities in Poole.
- Why this job: Join a progressive, employee-owned company and make a real impact in customer service.
- Qualifications: Experience in customer service or coordination roles; strong communication and organisational skills.
The predicted salary is between 28000 - 31000 £ per year.
We're working with a leading architectural glazing manufacturer known for its commitment to quality, innovation, and professional development. With a team of over 100 staff and a large, modern site in Poole featuring a breakout area and excellent onsite facilities, they deliver bespoke aluminium glazing solutions to high end residential and commercial clients across the UK. Now employee owned, they offer a progressive and inclusive work culture with a focus on continuous improvement and collaboration across departments.
Salary & Benefits
- Salary: £28,000 - £31,000 per annum (open to discussion DOE)
- 28 days holiday including bank holidays
- Tax free EOT (Employee Ownership Trust) bonus
- Free gym membership, pension scheme, free onsite parking, professional training and development
- Office based in Poole, Monday to Friday working hours
- Significant career progression opportunities
Job Overview
Coordinate all installation projects for bespoke aluminium glazing systems, book installation and remedial visits with the installation team, manage installation team diaries to optimise travel and efficiency; arrange and coordinate parts required for installations and visits; act as the key point of contact for customers throughout their projects; provide updates and resolve issues in a professional and timely manner; support remedial works and post installation requirements.
Responsibilities
- Coordinate all installation projects for bespoke aluminium glazing systems
- Book installation and remedial visits with the installation team
- Manage installation team diaries to optimise travel and efficiency
- Arrange and coordinate parts required for installations and visits
- Act as the key point of contact for customers throughout their projects
- Provide updates and resolve issues in a professional and timely manner
- Support remedial works and post installation requirements
Job Requirements
- Previous experience in customer service or coordination roles
- Experience in managing schedules, bookings, or team coordination desirable
- Background in construction, glazing, or home improvement not essential
- Excellent communication skills via phone and email
- Strong organisational skills with the ability to manage multiple projects
- Solve problems and be solutions focused
- Attention to detail and adaptable to changing requirements
- A collaborative team player, based within commutable distance of Poole
Customer Service Coordinator in Poole employer: Job Search Place Limited
As a Customer Service Coordinator at this leading architectural glazing manufacturer in Poole, you will thrive in a progressive and inclusive work culture that prioritises professional development and collaboration. With excellent onsite facilities, a focus on employee ownership, and significant career progression opportunities, this company not only values your contributions but also invests in your growth, making it an exceptional place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Poole
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Job Search Place Limited, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Customer Service Coordinator at Job Search Place Limited.
We think you need these skills to ace Customer Service Coordinator in Poole
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Job Search Place Limited
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
