At a Glance
- Tasks: Support client care, manage appointments, and deliver 5-star customer experiences.
- Company: Dynamic chiropractic clinic focused on health and wellness.
- Benefits: Competitive pay, bonuses, career growth, and fully supplemented chiropractic care.
- Other info: Flexible hours, team socials, and opportunities for personal development.
- Why this job: Join a vibrant team and make a real impact in clients' lives.
- Qualifications: Positive attitude, strong communication skills, and customer service experience preferred.
The predicted salary is between 27000 - 28000 £ per year.
Chiropractic Patient Experience Coordinator
Location: Poole, Dorset, UK.
Employment type: Part time permanent (24+ hours per week plus overtime).
Salary: £13.06 per hour with pay rises & performance related bonuses.
Shift times: 7:30 AM-1:30 PM or 1:30 PM-7:40 PM, plus 1 Saturday per month as needed.
About the Role
We are looking for a proactive, people first professional to support inbound sales, client care, and front desk coordination. The coordinator will build relationships with new enquiries, manage appointments, process payments, re‑engage past clients, support events and marketing, and maintain clinic operations.
Responsibilities
- Convert enquiries into loyal clients through inbound/outbound calls.
- Schedule and manage appointments, care plans, and payments.
- Re‑engage past clients and follow up on cancellations and no shows.
- Deliver 5 star customer experiences, keeping clients on track and inspired.
- Support events and marketing campaigns including social media and health checks.
- Own the front desk - daily admin, stock, systems, cash up and compliance.
- Maintain a clean, organised, welcoming space and comply with checklist first procedures.
- Collaborate with the team, cover shifts as needed, and attend training (one Saturday per month).
Qualifications & Experience
- Honest, dependable, solution focused.
- Positive, coachable, can do attitude and genuine interest in health and wellness.
- Motivated by feedback, goals, and making a real impact.
- Excellent interpersonal skills - confident, empathetic, professional with on phone and in person communication.
- Experience in a customer facing role with phone based sales or support (bonus for appointment booking).
- No industry experience required.
- Highly organised, proactive, meticulous detail orientation and admin accuracy.
- Flexible, growth mindful, performs well under pressure, thrives in a high energy team environment.
Skills & Traits
- Strong English communication (written and verbal).
- IT literacy - Google Suite, CRM, patient systems (training provided).
- Memorisation of names and faces to create genuine connections.
- Prioritising tasks, staying productive, following through.
Benefits
- Fully supplemented chiropractic care.
- Team socials and community events.
- Career growth opportunities.
- Life Insurance (3 salary) and Health Cash Plan.
- Birthday paid off.
- Competitive pay plus bonuses.
- Opportunities for personal and professional development.
Chiropractic Assistant/Client Experience Receptionist in Poole employer: Job Search Place Limited
Join our dynamic team in Poole, Dorset, where we prioritise a people-first approach and foster a supportive work culture. As a Chiropractic Patient Experience Coordinator, you'll enjoy competitive pay, performance-related bonuses, and fully supplemented chiropractic care, all while contributing to a positive client experience. With ample opportunities for personal and professional growth, team socials, and a focus on wellness, we are committed to making your employment both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Chiropractic Assistant/Client Experience Receptionist in Poole
✨Tip Number 1
Get to know the clinic before your interview! Research their values, services, and any recent news. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of client interaction over the phone, try role-playing with a friend. Focus on being friendly, clear, and confident – it’ll make a huge difference during your calls.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed appointments or handled multiple tasks in previous roles. This will demonstrate that you can keep the front desk running smoothly and efficiently.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re proactive. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Chiropractic Assistant/Client Experience Receptionist in Poole
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for health and wellness. A friendly tone can make a big difference in how we perceive your fit for our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention any customer-facing roles you've had and how they relate to the responsibilities of the Chiropractic Patient Experience Coordinator. This shows us you’re serious about the role!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-organised information that gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Chiropractic Patient Experience Coordinator. Familiarise yourself with how to convert enquiries into loyal clients and manage appointments. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your People Skills
Since this role is all about client care and building relationships, be ready to share examples of how you've excelled in customer-facing roles. Highlight your interpersonal skills and any experiences where you've delivered exceptional service or resolved conflicts.
✨Be Proactive and Solution-Focused
Employers love candidates who can think on their feet. Prepare to discuss situations where you've had to solve problems or improve processes. Show that you're not just reactive but also proactive in finding solutions and making a positive impact.
✨Demonstrate Your Organisational Skills
This position requires meticulous attention to detail and strong organisational abilities. Bring up specific instances where you've successfully managed multiple tasks or maintained an organised workspace. This will reassure them that you can handle the demands of the role.
