At a Glance
- Tasks: Support the Horticultural team and ensure top-notch customer service.
- Company: Join a thriving garden centre with a passion for plants and people.
- Benefits: Enjoy discounts, generous holiday, bonuses, and learning opportunities.
- Other info: Flexible hours and great career growth in a vibrant environment.
- Why this job: Make a difference in customer experiences while working with beautiful plants.
- Qualifications: Retail experience in horticulture and a love for customer service are essential.
The predicted salary is between 25000 - 30000 £ per year.
Your primary responsibility will be to provide management support to the Horticultural team, with customer service at the forefront of everything you achieve. Working closely with the Plant Manager to help the Garden Centre succeed.
Full Time, 40 hours Rota: Every Monday, Tuesday, Thursday and Friday 09:00-18:00 with alternate weekends Saturday 09:00-18:00 and Sunday 09:00-17:30
Main duties and responsibilities:
- Maintain good control over stock levels, including accurate ordering and stock clearance where necessary
- Train and monitor your team to ensure that stock is cared for appropriately
- Cooperate fully with line management and product managers
- Take responsibility for the whole department in the absence of the manager
- Ensure all queries and complaints are handled with courtesy and referred where necessary to the manager and product manager
- Customer Service expectations are exceeded
- Sales opportunities are generated through interaction with customers
Qualifications:
- Extensive knowledge and experience of working in a retail bedding department and/or a horticultural qualification.
- A passion for customer service and the ability to thrive in a fast paced environment are essential.
- You will be flexible, enthusiastic and highly motivated, commercially aware and have the ability to create dynamic displays.
Benefits:
- Employee Discount - 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years' service and 30% after 5 years' service.
- Holiday (including bank holidays) - 5.6 weeks on joining increasing to 6.2 weeks after 2 years' service and 6.6 weeks after 5 years' service.
- Bonus - We reward our employees with a non contractual bonus at Christmas, based on the profit of the company in any financial year (first year is dependent on start date).
- Pension - We offer a Defined Contribution Pension Plan to new employees.
- Attendance - After one year's service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro rata) will be added to your holiday grant as a 'Thank you'.
- Made A Difference Scheme (M.A.D) - A reward scheme for team members who make a difference to our business through outstanding customer service, over and above normal duties or initiatives that have grown / inspired the business.
- Learning & Development - You can look forward to a wealth of learning opportunities with us that will enhance and develop you with the skills and confidence you need.
- Birthday - After 6 months service if your birthday falls on your contracted day to work, you can leave work early (holiday policy rules apply).
- Cycle2work scheme - After 1 year's service, a government initiative which offers a 25% to 39% saving on new cycling equipment.
- Child's first day at school - After 1 year's service come in late and go home early on your child's first day of school life.
- RHS Membership or a Tree / Shrub - After 1 year's service Squire's employees can choose either one tree or shrub to plant each year up to the value of £50 retail.
- Employee Assistance Programme (EAP) - After 2 years service employees are eligible to join an EAP, that gives them access to a range of wellbeing resources.
- Retirement - After 15 years service if you are retiring and have over 15 years service, your contracted hours will be reduced by a fifth but your pay will remain the same for your final 3 months.
- Free Parking - Available to all employees in the designated parking areas on our site.
Plants - Assistant Plant Area Manager employer: Job Search Place Limited
Join a thriving Garden Centre where your passion for horticulture and customer service will be nurtured in a supportive and dynamic environment. With generous employee benefits including substantial discounts, a rewarding bonus scheme, and ample opportunities for personal and professional growth, we prioritise your well-being and development. Our inclusive work culture encourages creativity and teamwork, making it an ideal place for those looking to make a meaningful impact in the retail horticultural sector.
StudySmarter Expert Advice🤫
We think this is how you could land Plants - Assistant Plant Area Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their horticultural family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about exceeding customer expectations, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview!
✨Tip Number 3
Show off your passion for plants! Whether it's through personal projects or previous work experience, make sure to highlight your knowledge and enthusiasm for horticulture. This will set you apart as someone who truly cares about the products and customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows that you’re keen on joining their team.
We think you need these skills to ace Plants - Assistant Plant Area Manager
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for horticulture and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about plants and helping customers.
Tailor Your CV:Make sure your CV highlights relevant experience in retail or horticulture. We’re looking for someone who can manage stock levels and train a team, so don’t forget to mention any past roles where you’ve done similar things!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Assistant Plant Area Manager role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Plants
Brush up on your horticultural knowledge before the interview. Be ready to discuss different plant types, care requirements, and how to create dynamic displays. This will show your passion for the role and your ability to thrive in a fast-paced environment.
✨Customer Service Focus
Prepare examples of how you've exceeded customer service expectations in previous roles. Think about specific situations where you turned a complaint into a positive experience. This will demonstrate your commitment to putting customers first, which is crucial for this position.
✨Team Management Skills
Be ready to talk about your experience in training and monitoring a team. Highlight any strategies you've used to ensure stock is cared for appropriately and how you've motivated your team to achieve sales opportunities through customer interaction.
✨Show Enthusiasm and Flexibility
During the interview, convey your enthusiasm for the role and the company. Discuss your flexibility in working hours and your motivation to contribute to the Garden Centre's success. A positive attitude can make a big difference in how you're perceived by the interviewers.
