At a Glance
- Tasks: Solve user issues and advise customers on platform functionality.
- Company: Acturis, a forward-thinking company with a commitment to diversity.
- Benefits: Transparent career structure, regular feedback, and funded training opportunities.
- Other info: Collaborative team environment with opportunities to lead and mentor.
- Why this job: Gain hands-on experience while making a real difference for clients.
- Qualifications: On track for a 2:1+ in a STEM degree and strong A levels.
The predicted salary is between 18000 - 25000 £ per year.
Responsibilities:
- Solve system and user issues while advising customers on functionality.
- Help clients configure the platform to meet their needs and test new software releases.
- Work directly with customers—onsite and remotely—to analyse needs and identify improvement opportunities.
Expectations:
- A transparent career structure, regular feedback and 3 formal performance reviews annually.
- Opportunities to lead projects, manage resources and mentor junior team members.
- Intensive onboarding, industry‑recognised training and funded specialist courses as you progress.
Qualifications:
- On track to achieve a 2:1+ in a STEM degree and strong A levels (AAB minimum, including an A in Maths).
- Logical, analytical, organised and quick to learn new concepts.
- Communicate confidently and enjoy working in a collaborative team environment.
- Undergraduate placement year—must be in the appropriate year of university study.
Acturis is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Placement Year Customer Support Analyst, London employer: Job Search Place Limited
Acturis is an exceptional employer that fosters a collaborative and inclusive work culture in the heart of London. With a transparent career structure, regular feedback, and extensive training opportunities, employees are empowered to grow and lead projects while receiving support from experienced mentors. The company values diversity and encourages applications from all backgrounds, making it a rewarding place for those seeking meaningful employment in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Placement Year Customer Support Analyst, London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support and problem-solving. We recommend role-playing with a friend to boost your confidence and get comfortable with your answers.
✨Tip Number 3
Show off your analytical skills during the interview! Be ready to discuss how you've tackled challenges in the past and how you can apply that to help clients configure the platform effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re a perfect fit!
We think you need these skills to ace Placement Year Customer Support Analyst, London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Placement Year Customer Support Analyst role. Highlight any relevant projects or coursework from your STEM degree that showcase your analytical and problem-solving abilities.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about customer support and how you can contribute to our team. Share specific examples of how you've helped others in the past, whether through previous jobs, internships, or university projects.
Showcase Your Communication Skills:Since this role involves working directly with customers, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and consider mentioning any experience you have in collaborative environments or customer-facing roles.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. This way, your application will go straight to our recruitment team, and you'll be one step closer to joining us at StudySmarter!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Support Analyst. Familiarise yourself with common system issues and how to advise customers on functionality. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved problems or improved processes. Think about times when you helped someone configure a platform or tested new software. This will demonstrate your analytical skills and ability to work collaboratively with clients.
✨Communicate Clearly and Confidently
Since the role involves direct communication with customers, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family to build your confidence. Remember, it's not just about what you say, but how you say it!
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask your interviewers. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values. Consider asking about the training opportunities or how the team collaborates on projects.
