At a Glance
- Tasks: Welcome customers, process bets, and provide top-notch service.
- Company: Join the vibrant team at William Hill, a leader in betting experiences.
- Benefits: Enjoy competitive pay, holiday perks, and discounts on shopping and entertainment.
- Other info: Flexible shifts with opportunities for training and career growth.
- Why this job: Be the face of customer service and build lasting relationships in your community.
- Qualifications: Must be 18+, with a passion for great service and strong people skills.
The predicted salary is between 12.75 - 12.75 £ per hour.
Location: 19 King Edward Street, Perth, Scotland, PH1 5UG
Contract type: Full-time
Hours: 35 per week
Salary: £12.75 per hour
Overview
Customers come to William Hill to experience more than just betting. As a Customer Service Representative you will be at the heart of that experience, putting customers first and building relationships in the community.
Responsibilities
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Demonstrating how to use betting terminals
- Building relationships with customers and providing excellent service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Working Patterns
Shifts are scheduled on a rota basis, covering various opening times between 8am–10pm, Monday to Sunday, and include evening and weekend work.
What you need to be successful
- Age 18+ (legal requirement)
- Passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage customers from all walks of life
Benefits
- Annual pay review and bonus scheme
- 28 days holiday entitlement each year (pro rata)
- 1 paid birthday day off each year
- Pension plan with up to 4% employer match
- Discounts on high‑street shops, cinemas, and holidays
- Training and development opportunities with promotion from within
Customer Service Representative in Perth employer: Job Search Place Limited
At William Hill, we pride ourselves on being an exceptional employer, offering a vibrant work culture where customer service is at the forefront of everything we do. Located in the heart of Perth, our team enjoys competitive pay, generous holiday entitlement, and a supportive environment that champions personal growth through training and development opportunities. Join us to be part of a community-focused team that values your contributions and celebrates your successes.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Perth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Perth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
