At a Glance
- Tasks: Deliver personalised shopping experiences and build strong client relationships.
- Company: Join the iconic Harrods team known for luxury service.
- Benefits: Enjoy flexible working, generous holiday, and exclusive discounts.
- Other info: Great opportunities for career growth and development.
- Why this job: Be part of a dynamic environment where no two days are the same.
- Qualifications: Passion for luxury products and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Delivering world class service to Harrods' most loyal clients and consistently exceeding their expectations is in our DNA. Our clients expect simplicity, ease, pace and most importantly personalised service, tailored to their needs, when they visit us. As a Personal Shopper, you will proactively deliver exceptional sales performance through your world class approach to customer service. Our Personal Shopping department is focused on providing exceptional service levels to ensure that our customers enjoy the best shopping experience through our Assisted Shopping service to further build their engagement and loyalty.
About the Role
As a Personal Shopper, you will work one on one with clients to understand their product preferences, lifestyle needs, and individual style needs. You will navigate across the whole store, using your expertise across all categories including jewellery, fashion, furniture and many more. No day will be the same.
Responsibilities
- Proactively search for selling and service opportunities with every client and across the store to encourage broader selling.
- Use selling opportunities to expand a genuine and loyal client base through referrals and word of mouth.
- Manage the customer journey, from initial product selections through to transaction processing, stock picking and dispatch.
- Serve with an omni channel approach, via traditional retail 'on site' sales as well as driving proactive sales, leads and acquisitions through virtual channels.
- Acquire, build and maintain strong relationships with clients.
- Take the time to truly connect on an individual basis to know how we can best meet their needs and exceed expectations.
- Implement the Art of Selling in each interaction with a client, whether face to face or virtually, and deliver exceptional sales and service results.
Qualifications
- Keen eye for trends and consistently high client return rates.
- Passionate for luxury service and products, with confidence in cross selling across multiple categories.
- Excellent communication skills and attention to detail to ensure every client feels valued and taken care of.
- Client led seller with exceptional customer service skills, evidenced by consistent customer service results.
- Demonstrated ability to hit high sales targets and proven track record of achieving sales targets while working independently.
- Emotionally intelligent with the ability to communicate and connect with a diverse range of customers and colleagues across verbal, written and digital formats, with an ability to 'flex' to customer needs.
- Passionate about delivering a consistently premium service experience for customers.
- Ability to proactively generate leads and sales from either existing or new client base and seek opportunities to sell broadly across the store.
- Either hold an existing client portfolio or demonstrate experience in building client relationships.
Benefits
- Company pension.
- Flexible working.
- 31 days' holiday plus your birthday off.
- Up to 33% in store discount (including across our food hall and restaurants).
- Season ticket loan.
- Additional opportunities for career development, training and internal mobility.
Job Details
Time Type: Permanent
Department: Personal Shopping (Nick Scott)
Personal Shopper employer: Job Search Place Limited
Harrods is an exceptional employer, offering a vibrant work culture that prioritises personalised service and client engagement. As a Personal Shopper, you will enjoy a range of benefits including flexible working hours, generous holiday allowances, and significant in-store discounts, all while being part of a team dedicated to delivering world-class luxury experiences. With ample opportunities for career development and training, Harrods fosters an environment where employees can thrive and grow in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Personal Shopper
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Personal Shopper
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
