At a Glance
- Tasks: Support training and development for store teams, driving customer service excellence.
- Company: Join Savers, a brand dedicated to inspiring colleagues and enhancing customer experiences.
- Benefits: Competitive salary, career growth opportunities, and a supportive team environment.
- Other info: Field-based role in the vibrant South West region, perfect for those who love collaboration.
- Why this job: Make a real impact by shaping the skills of our teams and enhancing customer loyalty.
- Qualifications: Experience in training and development, with strong communication and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
South West Region - Bristol / Swindon Area - Field Based
As a People Development Advisor at Savers, you will have a key role within our Learning & Development team supporting our store colleagues in the Southwest region and Savers Head Office. The primary purpose of the People Development Advisor is to deliver the corporate People Development Strategy through the implementation of training solutions across the Company.
You will be the voice of the customer, living and breathing the Savers brand, inspiring our colleagues, driving a customer first culture, building customer love in every touchpoint of our O+O platforms.
Key Responsibilities- Training & Development
- Support the design and implementation of the company Development Plan with People Development Manager.
- Launch online regular refresh training on key operational subjects to drive capability and excellent customer service.
- Support development programmes to feed the Talent Pool with capable candidates to support the Succession Plan.
- Support new store team capability to maximise the store following a successful launch.
- Drive internal succession through ongoing training and development across all areas within the Southwest region.
- Business Partnering
- Work collaboratively with the regional team as a true business partner to deliver fantastic customer service and achieve KPIs.
- Set the standard of fantastic customer service and through interactions with the regional team agree a clear plan to achieve.
- Helpful and Friendly
- Support the Customer Strategy and drive all key parts of great customer service through coaching and training store teams.
- Support the Region to drive KPI performance and ensure all training programmes are fully utilised.
- Customer Offer
- Training Store Teams, embedding a customer first mindset across the O+O platform, driving customer loyalty and long term value.
- Drive specific training interventions to improve the Customer Offer and measure through ROI.
- Provide on the spot training at every opportunity to rectify poor customer service through coaching key skills.
- Only deliver training initiatives which improve customer service and are a proven ROI.
- Further responsibilities
- Driving Capability
- Compliance Training
- Training Initiatives
- Monitoring Progress
This job is a good fit for you if you:
- Have exposure to or want to learn digital design, filming and editing is desirable.
- Are confident, resilient and self-motivated.
- Have the ability to effectively communicate, challenge and give feedback to others.
- Encourage teamwork & collaboration between colleagues and teams.
- Can build customer love in every touchpoint.
- Are confident using data to make tactical decisions.
- Actively develop your ability to use AI effectively while strengthening the Human touch, balancing AI efficiency with human coaching and empathy.
- Understand customer needs and empower our colleagues removing barriers to deliver great service.
What you will need:
- Experience in training and development including training delivery.
- HR / Training administration experience gained in a fast-paced environment.
- A highly organised approach to work and great attention to detail.
- To be IT literate and have good numeric and verbal reasoning skills.
- Due to store travel must hold a full UK driving license.
People Development Advisor employer: Job Search Place Limited
At Savers, we pride ourselves on being an exceptional employer, particularly for the role of People Development Advisor in the vibrant South West region. Our commitment to employee growth is evident through tailored training programmes and a collaborative work culture that fosters teamwork and innovation. With a focus on customer service excellence and a supportive environment, we empower our colleagues to thrive and make a meaningful impact in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land People Development Advisor
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that People Development Advisor role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your training and development experience. Share specific examples of how you've improved customer service or driven team performance in the past.
✨Tip Number 3
Be proactive! If you see a job opening that excites you, don’t just wait for the application process. Reach out to someone at the company, express your interest, and ask about the role. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in training and development. Whether it’s through online courses or webinars, showing that you’re committed to personal growth will impress employers and align with Savers' focus on continuous improvement.
We think you need these skills to ace People Development Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the People Development Advisor role. Highlight your experience in training and development, and how it aligns with our mission at Savers. We want to see how you can bring that customer-first mindset to life!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that show how you've successfully delivered training or improved customer service. We love seeing real-life applications of your abilities.
Be Authentic:Let your personality shine through in your application. We’re looking for someone who is confident and resilient, so don’t be afraid to show us who you are and why you’re passionate about developing people and enhancing customer experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Job Search Place Limited
✨Know the Savers Brand Inside Out
Before your interview, make sure you understand the Savers brand and its customer-first culture. Research their values, mission, and recent initiatives. This will help you demonstrate how you can embody their ethos and contribute to building customer love.
✨Showcase Your Training Experience
Be ready to discuss your previous training and development experiences in detail. Prepare specific examples of how you've successfully delivered training solutions or supported colleagues in a fast-paced environment. Highlight any measurable outcomes to show your impact.
✨Emphasise Collaboration Skills
As a People Development Advisor, you'll need to work closely with various teams. Share examples of how you've fostered teamwork and collaboration in past roles. Discuss how you can partner with the regional team to enhance customer service and achieve KPIs.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to drive customer service improvements. Think about situations where you've had to coach or train someone on the spot. Be ready to explain your thought process and the results of your actions.
