At a Glance
- Tasks: Welcome guests and create memorable experiences at our stunning lakeside hotel.
- Company: Another Place, The Lake - a vibrant hospitality destination in the Lake District.
- Benefits: Enjoy team discounts, career growth, and a beautiful work environment.
- Other info: Be part of a supportive community that values excellence and kindness.
- Why this job: Join us to make a real impact on guests' holidays while enjoying outdoor adventures.
- Qualifications: Customer service skills and a friendly attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
Warm hospitality and contemporary comfort combine with views over Ullswater and the fells. Another Place, The Lake is for taking it easy with your favourite people, exploring the wilderness, swimming beneath a full moon, paddleboarding across the lake, eating and drinking well, letting go and having a good time. At Another Place, we don't just provide a place for our guests to rest their heads - we create memorable experiences that they'll remember for a lifetime.
Our Front of House Host role: We're looking for an attentive, outgoing Front of House Host with a can-do attitude to help our guests feel at home - from first impression to final goodbye. You'll embody the spirit of Another Place with your friendly welcome, effortless charm and seamless efficiency; balancing customer service and computer administration to craft a rewarding career that encompasses the best of both worlds.
As our Front of House Host you'll be:
- Completing all daily responsibilities and tasks in a timely manner.
- Customer focused at all times.
- Expanding your understanding of the local area and wider hotel operations.
- Providing excellent customer service, ensuring all visitors to The Lake are greeted and have positive first impressions.
- Checking guests into the hotel, ensuring a brand standard tour is given.
- Assisting guests with their luggage (where needed).
- Checking guests out of the hotel, ensuring brand standards are followed.
- Supporting our Food and Beverage department with guest restaurant bookings and adaptions.
Within the Swim Club:
- Managing access to the Swim Club.
- Acting as the main point of contact for all visitors to Swim Club and ensuring its facilities are fully explained to all users, including a tour on first visits.
- Familiarising guests with the area and helping where needed, ensuring that Swim Club guidelines are adhered to.
- Informing guests of the treatments & activities list.
- Showing guests through to the treatments snug and issuing them with a tablet for consultation forms.
- Liaising with the therapists on duty to update them on any changes to their appointments throughout the day.
- Completing any Membership renewals as directed by the Senior House Manager.
At the SheepShed:
- Presenting a professional appearance and attitude at all times and maintaining an excellent standard of customer service.
- Ensuring the SheepShed is kept clean and tidy and that wetsuits/boots/kit are washed as required.
- Assisting in the preparation & organisation of activities for our guests, both on and off the water.
- Responsible for all kit inspections of Another Place sports equipment and maintaining their appearance to ensure they meet guest expectations.
- Working as part of a team to set up, pack up, and proactively help all guests using the equipment on the lake.
You’ll also be:
- Representing our Another Place - The Lake brand at all times.
- Responding to all enquiries in a timely manner and in a style that adheres to our brand guidelines.
- Responsible for treatments, activities, kids' zone, restaurant, and secondary sales/bookings either in person, by telephone or by email.
- Ensuring bookings are maximised within the parameters of the system, conveyed to the relevant Therapists and Instructors.
- Creating accounts for payments.
- Responsible for keeping the Host Desk, and any other relevant areas, up to standard.
- Carrying out appropriate end of day banking.
- Signing in/out keys and opening/closing Host areas as per training.
The skills you'll be sharing with us:
- Comprehensive IT skills.
- Meticulous attention to detail - you'll notice when a guest needs help with something (sometimes even before they do!).
- Previous experience of using property management systems.
- Basic knowledge of Microsoft Office, Word, Excel and Outlook.
- Previous FOH experience.
- Previous F&B experience.
- First Aid qualification.
- Current Enhanced DBS (this may also be obtained upon employment).
- Good communication skills.
- Experience of hotel computer systems and administration.
- Adept at prioritising and time management.
What we can offer in return:
- A relaxed, professional place to work in a beautiful location - right on the shores of Ullswater.
- Excellent career prospects in an ever-expanding organisation.
- Special rates for you and your friends & family to stay at Another Place and Watergate Bay Hotel.
- Team discounts on treatments in Swim Club.
- Discounts for you and your friends & family to eat at our restaurants.
- Team social events throughout the year.
- Team assistance scheme - a dedicated helpline for support & advice on topics from mental health through to managing your finances.
Joining our team means being part of a community that values excellence and kindness in everything we do. Our commitment to our team is reflected in our exceptional working environment - one that promotes a work-life balance, professional development, and plenty of opportunities for growth.
Host in Penrith employer: Job Search Place Limited
Another Place, The Lake is an exceptional employer that offers a unique blend of warm hospitality and stunning natural beauty, situated right on the shores of Ullswater. With a strong focus on employee growth, our team enjoys excellent career prospects, special discounts for friends and family, and a supportive work culture that values connection and well-being. Join us in a relaxed yet professional environment where you can thrive in your hospitality career while enjoying the breathtaking landscapes of the Lake District.
StudySmarter Expert Advice🤫
We think this is how you could land Host in Penrith
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Job Search Place Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Job Search Place Limited
Don't be shy about reaching out to Job Search Place Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Host in Penrith
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Job Search Place Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Job Search Place Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
