At a Glance
- Tasks: Support store management and create a positive customer experience at SPAR Conwy.
- Company: Join a friendly team at SPAR, committed to inclusivity and customer service.
- Benefits: Enjoy great perks like staff discounts, early pay access, and wellbeing support.
- Other info: Flexible hours with opportunities for career growth and development.
- Why this job: Make a real impact by delivering exceptional service in a fast-paced environment.
- Qualifications: Previous retail experience is a plus, but enthusiasm and teamwork are key!
The predicted salary is between 12 - 12 £ per hour.
Min of 16 p/w - possibly more hours when the store needs. Must be flexible Mornings 7-3 Evening 3-11.
We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Conwy, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks to contribute to the continuous improvement of the store, ensuring great customer service, through 'Brilliant Basics, Moments of Wow, Food for later and Food for now!'
Key Responsibilities- Customer Service
- Greeting customers in a friendly and welcoming manner.
- Answering customer inquiries about products and services and assisting customers in finding the items they need.
- Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
- Upselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales at our Conwy SPAR store.
- Store Operations
- Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
- Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
- Adhering to all company policies and procedures and processes.
- Previous experience in a similar role and/or industry is preferred.
- Reliably follows instructions and procedures with excellent attention to detail.
- Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
- Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
- Experience of using a 'Challenge 25' policy desirable.
- Keen and enthusiastic approach to working both in a team and independently.
- Previous cash handling experience is preferred but not essential.
- Excellent benefits package including: Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
- Develop your skills and capability in a highly supportive and multi-diverse culture.
- Gain hands on experience in a high volume, fast paced convenience store.
- Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes).
- Proactive promotion of internal candidates.
- Free Tea & Coffee.
- Early access to your pay through 'EarlyPay'.
- 24/7 access to your payslips and Rotas via HR/Payroll portal.
- Wellbeing support - access to emotional support, counselling, legal and financial advice.
- Company Pension Scheme.
- Company Life Insurance worth 1 Annual Salary and 6 Annual Salary with Company Pension Scheme.
- Cycle to work - Bicycle purchase scheme.
- Long Service Awards.
We are a Disability Confident Committed employer, dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
Customer Team Member in Penmaenmawr employer: Job Search Place Limited
At SPAR Conwy, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment where every team member can thrive. With flexible working hours, a generous benefits package including holiday pay, staff discounts, and wellbeing support, we are committed to fostering employee growth and satisfaction. Join us to be part of a dynamic team that values exceptional customer service and promotes from within, ensuring you have the opportunity to develop your skills in a fast-paced retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Team Member in Penmaenmawr
✨Tip Number 1
Get to know the store! Before your interview, pop into SPAR Conwy and observe how the team interacts with customers. This will give you a feel for the vibe and help you tailor your answers to show you're a perfect fit.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to upsell or handle a tricky customer situation. Role-playing these situations with a friend can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Be flexible and show it! Since the role requires flexibility in hours, be ready to discuss your availability openly. Highlighting your willingness to adapt can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Customer Team Member in Penmaenmawr
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any previous experience in customer service. We want to see how you greet customers and handle inquiries, so share specific examples that showcase your friendly and helpful nature!
Be Flexible and Reliable:Since the role requires flexibility with hours, mention your availability clearly in your application. We appreciate candidates who can adapt to different shifts, so let us know when you're free to work!
Attention to Detail is Key:In retail, details matter! Make sure to emphasise your ability to follow instructions and maintain a clean and organised workspace. We love candidates who take pride in their work and ensure everything runs smoothly.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our company culture!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Customer Service Basics
Since the role is all about creating a positive customer experience, brush up on your customer service skills. Think about how you would greet customers, handle inquiries, and upsell products. Be ready to share examples of how you've provided excellent service in the past.
✨Familiarise Yourself with Store Operations
Understanding the day-to-day operations of a convenience store is key. Research common tasks like stock management and cash handling. You might be asked how you would ensure the sales floor is organised or how to handle deliveries, so have some ideas ready!
✨Show Your Flexibility
The job requires flexibility with hours, so be prepared to discuss your availability. Highlight any previous experiences where you adapted to changing schedules or took on extra shifts. This shows you're committed and ready to support the team when needed.
✨Bring Ideas for Improvement
The company values contributions that drive the business forward. Think of a few suggestions for enhancing customer service or store operations. Whether it's a new way to display products or a fresh approach to customer engagement, showing initiative can set you apart!
