At a Glance
- Tasks: Provide top-notch customer service, assist with check-ins, and handle guest inquiries.
- Company: Join Aimbridge Hospitality, a global leader in the hospitality industry.
- Benefits: Enjoy hotel discounts, flexible pay options, and leadership development opportunities.
- Other info: Inclusive culture with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team creating memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for exceptional service.
The predicted salary is between 20000 - 25000 £ per year.
Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.
What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include:
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Staff meals on duty
- Free staff parking
A day in the life of our Guest Service Assistants are responsible for providing the highest level of customer service to our guests. Responsibilities include greeting guests, assisting with check-in and check-out, handling inquiries and complaints, booking reservations, providing information about local attractions, and maintaining a clean and organised workspace. You'll have the ability to remain calm and professional in high-pressure situations which will ensure that our guests have a positive experience and feel welcomed and valued during their stay, which impacts the success and reputation of our hotel. As an integral part of our hotels operational team, you'll offer support to colleagues across all areas of the business to ensure a first-class guest experience.
What do we need from you?
- Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
- Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
- Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
- Technical skills: You'll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'. So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.
Guest Service Assistant in Pembury employer: Job Search Place Limited
Aimbridge Hospitality EMEA is an exceptional employer that prioritises a 'people first' approach, fostering a vibrant work culture where diversity and inclusivity thrive. Employees benefit from industry-leading training, generous hotel discounts, and a supportive environment that encourages personal and professional growth, making it an ideal place for those passionate about delivering outstanding guest experiences in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant in Pembury
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Aimbridge and its values. This will help you connect with the team and show that you're genuinely interested in being part of their 'people first' approach.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with guests and colleagues daily, it’s crucial to demonstrate your ability to communicate clearly and effectively. Try role-playing common scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks or handled high-pressure situations in the past. This will highlight your ability to keep things running smoothly at the front desk.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and really want to be part of the Aimbridge family. We can’t wait to see your application!
We think you need these skills to ace Guest Service Assistant in Pembury
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for providing exceptional guest experiences shine through. We want to see that you genuinely care about making guests feel welcomed and valued!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the Guest Service Assistant role. We love seeing how your background aligns with our 'people first' approach!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Inside Out
Before your interview, take some time to research Aimbridge Hospitality and its values. Understand their 'people first' approach and how they connect guests with great experiences. This will not only show your enthusiasm but also help you align your answers with their mission.
✨Showcase Your Communication Skills
As a Guest Service Assistant, communication is key. Prepare examples of how you've effectively interacted with customers or resolved conflicts in the past. Practising clear and confident responses will demonstrate your ability to handle guest inquiries and complaints professionally.
✨Demonstrate Organisational Skills
Think of scenarios where you've successfully managed multiple tasks or reservations. Be ready to discuss how you prioritise your workload and ensure smooth operations, especially during busy times. This will highlight your ability to keep things running smoothly at the front desk.
✨Attention to Detail is Crucial
Prepare to discuss how you ensure accuracy in your work, especially when it comes to bookings and guest information. Share specific instances where your attention to detail made a difference, as this is vital for maintaining guest satisfaction and the hotel's reputation.
