At a Glance
- Tasks: Lead key payment services and ensure compliance with regulations while enhancing customer outcomes.
- Company: Starling Bank, a disruptive tech company transforming banking for everyone.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Be part of a culture that values innovation and collaboration.
- Why this job: Join a fast-paced team and make a real impact on the future of banking.
- Qualifications: Experience in payments and strong understanding of regulatory frameworks.
The predicted salary is between 70000 - 90000 £ per year.
Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices.
As our Technical Payments Lead you will lead on managing one or more of our key payment services (FPS, BACS, CHAPS, Cheques etc.), ensuring the Bank remains compliant with payment regulations and that we deliver great outcomes for our customers. This role reports directly to the Head of Payments Solutions and Compliance, where you will play a key part in the Payment Solutions team, which covers the journey ownership, strategy and regulatory engagement for our payment services, with an emphasis on regulatory ownership for Payments as an Important Business Service (IBS) for the bank.
Key accountabilities:
- Act as payments lead for specific payment services, in particular our Important Business Services (IBS).
- Operate as the payments service SME, providing guidance and technical / regulatory input to the broader Bank.
- Hold E2E oversight of the payment service, undertaking journey mapping, reviewing processes and constantly improving our payment service capabilities.
- Develop, own, review and react to operational reporting and payment metrics (e.g., transaction processing MI) for the specific payment services covered by the role.
Payments Platform Lead: IBS & Regulatory Excellence employer: Job Search Place Limited
At Starling, we pride ourselves on being a forward-thinking bank that combines the best of technology with a commitment to customer satisfaction. Our vibrant work culture fosters innovation and collaboration, providing employees with ample opportunities for professional growth and development. With offices in key UK cities like London, Southampton, Cardiff, and Manchester, we offer a dynamic environment where you can make a real impact while enjoying the benefits of a supportive and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Payments Platform Lead: IBS & Regulatory Excellence
✨Tip Number 1
Network like a pro! Reach out to people in the payments industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching Starling and our payment services. We want to see your passion for compliance and innovation. Show us how you can contribute to our mission of making banking fairer and easier!
✨Tip Number 3
Practice your answers to common interview questions, especially around regulatory challenges in payments. We love candidates who can think critically and provide solutions, so be ready to showcase your expertise!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for talent that aligns with our values and vision.
We think you need these skills to ace Payments Platform Lead: IBS & Regulatory Excellence
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Payments Platform Lead role. Highlight your experience with payment services and regulatory compliance, as this will show us you understand what we're looking for.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're passionate about payments and how your skills align with our mission at Starling. Be genuine and let your personality shine through!
Showcase Relevant Experience:When detailing your work history, focus on specific achievements related to payment services and compliance. We want to see how you've made an impact in previous roles, so don't hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Payments Inside Out
Make sure you brush up on your knowledge of payment services like FPS, BACS, and CHAPS. Understand the regulatory landscape and be ready to discuss how these services impact customer outcomes. This will show that you're not just familiar with the terms but can also apply them in a practical context.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've improved payment processes or tackled compliance issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your experience clearly and effectively.
✨Show Your Passion for Customer Outcomes
Starling is all about delivering great outcomes for customers, so be ready to discuss how you've prioritised customer needs in your previous roles. Think of specific instances where your actions led to better service or satisfaction.
✨Engage with the Interviewers
Don't just wait for questions; engage with your interviewers by asking insightful questions about their payment services and regulatory challenges. This shows your interest in the role and helps you gauge if the company culture aligns with your values.
