At a Glance
- Tasks: Provide essential admin support and deliver outstanding customer service to patients and visitors.
- Company: KIMS Hospital, Kent's largest independent hospital with a focus on patient experience.
- Benefits: £12.71 per hour, 33 days' leave, private health insurance, and discounted gym membership.
- Other info: Join a diverse team committed to supporting your wellbeing and career growth.
- Why this job: Be at the heart of patient care and make every interaction count in a rewarding role.
- Qualifications: GCSE standard, strong customer service skills, and previous healthcare experience preferred.
The predicted salary is between 25000 - 25000 £ per year.
Hours: Part-Time Opportunity (20 or 30 hours per week)
Salary: £12.71 per hour
Shifts Between: 06:30-20:30 (Mon-Fri) and 06:30-20:00 (Sat-Sun) on a rota basis
Are you friendly, professional, and passionate about delivering excellent customer service? KIMS Hospital - Kent's largest independent hospital - is looking for a Customer Service Administrator to join our Front of House team. In this varied and rewarding role, you'll provide essential administrative and reception support across departments while ensuring every patient and visitor receives a warm welcome and outstanding service.
About the role
- Welcome patients, visitors, consultants, and staff, offering clear directions and support.
- Manage patient appointments, records, and correspondence to ensure smooth patient journeys.
- Answer high-volume calls on the hospital switchboard with confidence and professionalism.
- Liaise with patients, relatives, consultants, and staff, handling enquiries and escalating where needed.
- Assist patients on admission and discharge, providing clear information and a positive experience.
This is a front-facing role where you'll be at the heart of the patient experience - making every interaction count.
What we're looking for
- Educated to GCSE standard (or equivalent).
- Previous experience working in a hospital or healthcare setting.
- Strong customer service and administration skills.
- Excellent verbal and written communication.
- Organised, detail-focused, and confident working to deadlines.
- Ability to prioritise, work independently, and handle busy environments calmly.
- IT literate, with knowledge of Microsoft packages and medical terminology desirable.
- A proactive, flexible, and approachable team player.
At KIMS Hospital, our people are our greatest asset. We are committed to making sure our colleagues feel valued, supported, and happy both in and out of the workplace. Our benefits package is designed to support your wellbeing and includes:
- 33 days' annual leave (including bank holidays)
- Free secure staff parking
- Private health insurance
- Up to 40% off selected KIMS Hospital services
- Employee Assistance Platform
- Discounted gym membership
We are proud to be an equal opportunities and disability confident employer, building a diverse and inclusive workforce that reflects the communities we serve.
If you are approachable, reliable, and committed to delivering the very best patient experience, we'd love to hear from you. For queries, please contact Diane on or email.
All offers of employment are subject to proof of eligibility to work in the UK and a satisfactory DBS check.
Patient Experience Administrator - Part-Time Front Desk employer: Job Search Place Limited
KIMS Hospital is an exceptional employer that prioritises the wellbeing and development of its staff, offering a supportive work culture where every team member is valued. With flexible part-time hours, generous annual leave, and a comprehensive benefits package including private health insurance and discounted gym memberships, employees can thrive both personally and professionally in a dynamic healthcare environment. Join us at Kent's largest independent hospital, where your contributions directly enhance patient experiences and make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Experience Administrator - Part-Time Front Desk
✨Tip Number 1
Get to know the company! Research KIMS Hospital and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent patient experiences, think of scenarios where you can demonstrate your ability to handle enquiries and provide support. Role-play with a friend or family member if you can!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at KIMS Hospital. Plus, it shows your initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Make sure to highlight your relevant experience and skills in your application!
We think you need these skills to ace Patient Experience Administrator - Part-Time Front Desk
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and professional personality shine through. We want to see how passionate you are about delivering excellent customer service, so don’t be afraid to share a bit about yourself!
Tailor Your Experience:Make sure to highlight any previous experience in healthcare or customer service. We’re looking for those strong skills, so connect your past roles to what we do at KIMS Hospital to show us you’re the perfect fit.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and make sure to address all the key points from the job description. We appreciate organised and detail-focused applicants!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Experience Administrator role. Familiarise yourself with the key responsibilities like managing patient appointments and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding service, be prepared to share specific examples from your past experiences. Think of times when you went above and beyond for a customer or handled a difficult situation with grace. This will demonstrate your ability to create a positive experience for patients and visitors.
✨Practice Common Interview Questions
Anticipate questions related to your organisational skills, ability to work under pressure, and how you handle busy environments. Practising your responses can help you articulate your thoughts clearly during the interview. Don't forget to prepare questions to ask them too; it shows your enthusiasm for the role!
✨Dress the Part and Be Professional
First impressions matter, especially in a front-facing role. Dress smartly and maintain a professional demeanour throughout the interview. Remember to smile and be approachable; this aligns perfectly with the friendly and professional image KIMS Hospital is looking for in their team.
