At a Glance
- Tasks: Be the friendly face of our surgery, helping patients and managing appointments.
- Company: Join a supportive healthcare team dedicated to patient care.
- Benefits: Enjoy 27 days annual leave, wellbeing services, and travel perks.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Make a difference in patients' lives while developing your admin skills.
- Qualifications: Customer care experience and great communication skills are a must.
The predicted salary is between 24960 - 24960 £ per year.
Location: Queens Road Surgery
Salary: £24,960.00
Hours: 37.5 (Full time)
Main Responsibilities
- Respond to patient queries and liaise with the primary care team.
- Manage appointment requests, signpost patients to services, maintain patient records and confidentiality.
- Email, scan and code clinical correspondence.
- Process prescription requests.
- Use information systems to support workflow.
Ideal Candidate
- Reception or customer care experience, with excellent communication skills.
- Basic PC skills: Word, Excel, email.
- Ability to work within processes, procedures and maintain data security.
- Previous NHS experience is welcome but not essential.
Package Description
- 27 days annual leave plus bank holidays pro rata.
- Access to bespoke learning management system and annual formative clinical assessments.
- Car benefit scheme specialising in electric vehicles.
- Cycle to work scheme.
- Travel season ticket loans.
- Discount cards.
- Employee wellbeing services including free yoga videos and an employee wellbeing app.
Person Specification / Qualifications
- Reception or customer care experience.
- Excellent communication skills, both spoken and written.
- Basic PC skills (Word, Excel, email).
- Previous NHS experience (welcome but not essential).
Disclosure and Barring Service Check
This role requires a Disclosure and Barring Service check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.
Patient Care Front Desk & Admin Coordinator employer: Job Search Place Limited
At Queens Road Surgery, we pride ourselves on being an exceptional employer that values our staff's contributions and well-being. With a supportive work culture, comprehensive benefits including generous annual leave, access to professional development, and unique perks like a car benefit scheme and employee wellbeing services, we are committed to fostering a rewarding environment for our Patient Care Front Desk & Admin Coordinator. Join us in making a meaningful impact in patient care while enjoying a fulfilling career in a dynamic healthcare setting.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care Front Desk & Admin Coordinator
✨Tip Number 1
Get to know the practice! Research Queens Road Surgery and understand their values and services. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves liaising with patients and the primary care team, it’s crucial to demonstrate your ability to communicate clearly and effectively. Role-play common scenarios with a friend or family member to build confidence.
✨Tip Number 3
Showcase your tech skills! Brush up on your basic PC skills, especially Word and Excel. You might be asked to demonstrate these during an interview, so being prepared can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, and it shows that you're proactive. Plus, you’ll get updates on your application status, which is always a bonus!
We think you need these skills to ace Patient Care Front Desk & Admin Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in reception or customer care. We want to see how your skills match the job description, so don’t be shy about showcasing your communication skills and any NHS experience you might have!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Patient Care Front Desk & Admin Coordinator role. We love seeing genuine enthusiasm, so let us know what excites you about working with us at Queens Road Surgery.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like you’d use when responding to patient queries. Avoid jargon and make sure your key skills stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position right there!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Care Front Desk & Admin Coordinator. Familiarise yourself with managing appointment requests and liaising with the primary care team. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role requires excellent communication skills, prepare examples from your past experiences where you've effectively handled patient queries or worked within a team. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Brush Up on Basic PC Skills
Since basic PC skills are essential for this position, ensure you're comfortable using Word, Excel, and email. You might be asked about your experience with these tools, so it’s a good idea to have specific examples ready to demonstrate your proficiency.
✨Understand Data Security Importance
Given the need to maintain patient confidentiality and data security, be prepared to discuss how you would handle sensitive information. Showing that you understand the importance of these processes will set you apart as a candidate who takes their responsibilities seriously.
