At a Glance
- Tasks: Assist patients and manage enquiries in a friendly, efficient manner.
- Company: Join a large NHS GP practice dedicated to excellent patient care.
- Benefits: Competitive pay starting at £13.00 per hour, with growth after probation.
- Other info: Flexible part-time hours with opportunities for career development.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: GCSEs in English and Maths; experience in admin or healthcare preferred.
The predicted salary is between 27100 - 27600 £ per year.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Provide efficient, helpful, informative and supportive reception and administration services to patients and members of the primary health care team.
Main duties
- Provide effective and efficient reception service to patients and any other visitors.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Non-clinical triage of patients' problems in order for appointments to be made with the most appropriate clinician.
- Arrange home visits.
- Deal with patient bookings and enquiries in a friendly and courteous manner both face to face and over the telephone.
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Action prescriptions in an accurate and timely manner including repeat/controlled and acute prescriptions as per practice prescribing protocols.
- Accurately process results and allocate them to the appropriate clinician for review and action.
- Take action on clinicians' requests for further information/patient contact information etc., ensuring completion of all associated paperwork.
- Action and process tasks as requested via EMIS and email.
- Action and process electronic consultation requests in accordance with patients' needs.
- Monitor and action emails being received into the practice's generic email.
- Keep the paper records system up to date and in order, ensuring the speedy filing of paper records as required.
- Chaperoning when needed and when fully trained.
- Undertake any other ad-hoc tasks assigned by the managers.
About us
Western Road Medical Centre is a large NHS GP practice offering services to nearly eighteen thousand patients. The practice strives to provide the best health care possible to its patients and is supported by additional staff from the Primary Care Network such as Pharmacists, Pharmacy Technicians, Physiotherapists, Dietitian and Social Prescribers, to provide more holistic services.
Job responsibilities
- Weekly Hours: 15hrs 30min
- Monday: 13:30 - 19:00 (no lunch break)
- Thursday: 13:30 - 18:30 (no lunch break)
Other Duties
- Open up premises at the start of the day when first to arrive, deactivate alarm and make all necessary preparations to receive patients.
- When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
- Where necessary advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
- Ambulance/transport bookings as per protocol.
- Ensure incoming emails are dealt with accurately referred to the attention of the relevant person.
- Process incoming and outgoing mail according to practice protocols.
- Complete other Daily/ Weekly and Monthly core tasks to support the smooth running of the reception area.
- Ensure waiting room is tidy throughout the day.
- Ensure building security has thorough knowledge of doors/windows/alarm.
- Covering colleagues' holiday and sick cover as required.
- Any other tasks allocated by managers.
Job Types: Part-time, Permanent
Part-time hours: 15hrs 30min per week
Salary: From £13.00 per hour to start. Will raise to £13.23 per hour after 6 months' probation period.
COVID-19 considerations: Guidelines from NHS England in place.
Experience: Medical Receptionist: 1 year (preferred)
Qualifications: GCSE grade C or above in English; GCSE grade C or above in Maths; Experience of administrative duties; Experience of working in a team and autonomously; Experience of using telephone; Experience of working in a health care setting; Experience of working in NHS Primary Care; Optum (Emis web) user skills; Good knowledge of medical terminology; Understanding of clinical coding.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Part-Time Medical Receptionist employer: Job Search Place Limited
Western Road Medical Centre is an exceptional employer, offering a supportive and collaborative work environment for its staff. With a focus on employee growth and development, the practice provides opportunities for training and advancement within the NHS framework, ensuring that all team members can thrive in their roles. Located in a vibrant community, the centre values a friendly and positive atmosphere, making it an ideal place for those seeking meaningful and rewarding employment in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Medical Receptionist
✨Tip Number 1
Get to know the practice! Research Western Road Medical Centre and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience and how it relates to the role of a Medical Receptionist.
✨Tip Number 3
Network like a pro! Reach out to current or former employees of the practice on LinkedIn. They can provide insider tips and might even put in a good word for you, which could give you an edge over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at Western Road Medical Centre.
We think you need these skills to ace Part-Time Medical Receptionist
Some tips for your application 🫡
Show Your Friendly Side:As a Medical Receptionist, you'll be the first point of contact for patients. Make sure your application reflects your friendly and approachable nature. Use warm language and share any relevant experiences that showcase your customer service skills.
Highlight Relevant Experience:If you've worked in a healthcare setting before, let us know! Mention any experience with administrative duties, handling patient enquiries, or using medical software like EMIS. This will help us see how you can hit the ground running.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role. Remember, clarity is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know the Practice Inside Out
Before your interview, take some time to research Western Road Medical Centre. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you answer questions more effectively.
✨Practice Your Communication Skills
As a Medical Receptionist, you'll be the first point of contact for patients. Practise clear and friendly communication, both in person and over the phone. Consider role-playing common scenarios with a friend to build your confidence.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you would handle a difficult patient or manage multiple tasks at once. Prepare specific examples from your past experience that demonstrate your problem-solving skills and ability to work under pressure.
✨Showcase Your Team Spirit
Highlight your ability to work well in a team, as collaboration is key in a healthcare setting. Share examples of how you've successfully worked with others in previous roles, and express your enthusiasm for contributing to the practice's goals.
