At a Glance
- Tasks: Support customers and manage day-to-day admin operations in a dynamic team.
- Company: Friendly team in Tonbridge offering a supportive work environment.
- Benefits: £13.50 per hour, 20 days holiday, volunteering day, and free parking.
- Other info: Flexible part-time hours with opportunities for growth and learning.
- Why this job: Gain valuable experience in customer service and administration while making a difference.
- Qualifications: Strong organisational skills and a proactive attitude are essential.
The predicted salary is between 13.5 - 13.5 £ per hour.
Location: Tonbridge, Kent (Free Parking available)
Salary: £13.50 per hour
Benefits: 20 days holiday + bank holidays (pro rata), 1 volunteering day per year.
We're seeking a proactive and organised Part Time Customer Service Administrator to join a team in Tonbridge. This is a varied and rewarding position where you'll play a key role in supporting customers, maintaining operations, and helping drive business growth.
Responsibilities
- Managing day to day administrative operations
- Handling customer service enquiries professionally and confidently
- Maintaining accurate records, documentation, and internal systems
- Supporting logistics and operational activities
- Liaising with clients, suppliers, and internal teams
- Contacting existing customers to gather feedback and identify further business opportunities
- Building positive client relationships and encouraging repeat business
- Escalating issues where appropriate
- Opening and closing client files
- Coordinating with accounts to ensure VAT returns are submitted on time
- Supporting credit control responsibilities
- Carrying out any other duties consistent with the role
Qualifications
- Strong organisational and time management skills
- Professional communication skills and a confident telephone manner
- Ability or willingness to support bookkeeping and credit control tasks
- Comfortable learning new systems and processes
- Proactive, adaptable, and solution driven attitude
- Basic IT knowledge
- Confidence in handling rejection and turning challenging conversations into opportunities
Benefits
- Supportive and friendly team environment
- Flexible, part time working arrangement
- Opportunity to build experience across administration, customer service, and operations
- Free on site parking
- Generous holiday allowance (pro rata) plus a dedicated volunteering day
Part-Time Customer Service Administrator employer: Job Search Place Limited
Join a supportive and friendly team in Tonbridge as a Part-Time Customer Service Administrator, where you'll enjoy a flexible working arrangement and the opportunity to develop your skills across administration and customer service. With generous holiday allowances, free on-site parking, and a commitment to employee growth through varied responsibilities, this role offers a rewarding experience in a dynamic environment that values proactive contributions and positive client relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Customer Service Administrator
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Job Search Place Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Job Search Place Limited and let us see your personality shine through!
We think you need these skills to ace Part-Time Customer Service Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Job Search Place Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Job Search Place Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Job Search Place Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Job Search Place Limited will surely appreciate.
