At a Glance
- Tasks: Handle inbound calls, book appointments, and provide patient support in a busy call centre.
- Company: Join Teldoc, a growing healthcare provider with a focus on patient care.
- Benefits: Flexible hours, competitive pay, and the chance to make a difference in healthcare.
- Other info: Dynamic work environment with opportunities for personal growth and development.
- Why this job: Be part of a team that supports thousands of patients and enhances their care experience.
- Qualifications: Strong customer service skills, attention to detail, and effective communication.
The predicted salary is between 12 - 15 £ per hour.
WORKING BETWEEN 18/28/35 HOURS PER WEEK, BETWEEN 8:00AM AND 6:30PM, UP TO FIVE DAYS PER WEEK, WORKING ON A FOUR WEEKLY ROTA. YOU MUST BE FULLY FLEXIBLE TO WORK DIFFERENT DAYS/TIMES TO SUIT THE NEEDS OF THE BUSINESS.
Due to expansion within Teldoc, an opportunity has become available to work in our Call Centre team based in our Integrated Care Navigation Centre in Telford.
Job Responsibilities- Respond to high volumes of inbound calls from patients, hospitals, emergency services and pharmacies.
- Provide a fast, accurate and courteous patient telephone service, answering all types of calls.
- Book appointments via our booking system and manage enquiries efficiently.
- Provide care navigation support and answer queries in a professional manner.
- Follow policies and procedures consistently.
Availability to work Monday and Friday is required; staff must be fully flexible on a rota.
About UsWe have a patient list size of over 49,000 patients across multiple sites.
Person Specification- Strong customer service/administrative background.
- Excellent attention to detail and strong IT skills.
- Ability to work well within a team, independently and under pressure.
- Effective communication skills with empathy and patience.
Part Time Call Handler employer: Job Search Place Limited
Teldoc is an exceptional employer that prioritises employee well-being and professional growth within a supportive work environment. Our Integrated Care Navigation Centre in Telford offers flexible working hours, allowing you to balance your personal commitments while contributing to a vital service for over 49,000 patients. With a strong emphasis on teamwork and development, we provide opportunities for our staff to enhance their skills and advance their careers in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Call Handler
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Job Search Place Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Job Search Place Limited and let us see your personality shine through!
We think you need these skills to ace Part Time Call Handler
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Job Search Place Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Job Search Place Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Job Search Place Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Job Search Place Limited will surely appreciate.
