Service Manager in Oxford

Responsibilities include managing all automotive service functions by overseeing continuous flow production through the proper implementation of the Integrated Store Operating System. This involves managing parts inventory and outside purchases, assisting in maintaining stock inventory levels to minimise outside purchases, and managing the return of unused parts to vendors, including following up on credits and invoicing.

The role requires reviewing the shop area, equipment, and teammates for compliance with company safety procedures, being familiar with basic OSHA laws, and controlling store assets in the service department area. Responsibilities also include ensuring shop safety, including the use and maintenance of safety equipment such as glasses, eye wash stations, and first aid kits.

Oversight of the Customer Service Delivery System (CSDS) and Quality Assurance Program in the Service Department is essential. Maintaining ultimate performance standards and holding vehicle service teammates accountable through performance appraisals is a key responsibility. Assisting technicians in sophisticated diagnostics as needed and managing all automotive service functions are also part of the role.

Visually reviewing all service tickets, pricing, and prioritising each ticket while coaching associates on technical and sales skills is required. Conducting intermittent reviews of Service Teammate inspection and service quality aims to eliminate documentation errors and missed add-on sales opportunities. The MVS serves as the last line of defence for inspection quality.

Directly and indirectly hiring service department associates, interviewing prospective employees, determining qualifications for open positions, and assisting the Store Manager on final employment decisions are part of the responsibilities. Supervising the work of technicians and service personnel, planning and scheduling their duties, assigning special work duties, and following up on completion of assignments is necessary.

Ensuring that the service department is staffed at the optimum level of number and quality of teammates, creating a highly motivated team environment, and being responsible for vehicle service teammate area organisation and professionalism to provide both a positive teammate and customer experience are crucial aspects of the role.

Developing technicians at every level, specifically growing lower-level technicians by putting them with the right person to shadow, teaching processes and procedures, and ensuring safety for their development into higher-level technicians is important. Establishing performance standards and conducting individual employee performance appraisals, as well as conducting group meetings with associates, are also required.

Opening and/or closing the store as required, which includes cash control and asset protection, attending all store, area, and special meetings as required by store or area management, and helping to unload merchandise shipments, change and balance tires in the service department, construct store displays, and perform other duties necessary to meet customer relationship requirements are part of the job.

Practising courtesy, honesty, and good judgement with all customers and store teammates is essential. Other duties and tasks may be assigned by the store or area manager.

Qualifications include a High School Diploma or equivalent, 5 years of automotive technical experience with 2 years of engine performance/driveability experience, problem-solving skills related to customer complaints, and a valid automobile driver's license at all times. Completion of all current and required BSRO store education courses and modules for this position is necessary, along with ASE Certification in (A4) Suspension & Steering, (A5) Brakes, (A6) Electrical/Electronics Systems, (A7) Heating & Air Conditioning, and (A8) Engine Performance.

Benefits include a supportive and engaging onboarding experience, opportunities for development and growth through training and regular mentorship, corporate social responsibility activities, a dynamic and challenging work environment, agility and work/life effectiveness, and a diverse and inclusive team.