At a Glance
- Tasks: Create unforgettable experiences for guests and manage their needs with a smile.
- Company: The Store Hotel, a luxury boutique hotel in the heart of Oxford.
- Benefits: Competitive salary, ongoing training, discounts, and exciting team socials.
- Other info: Flexible hours, career progression opportunities, and commitment to sustainability.
- Why this job: Join a passionate team and make a real difference in guest experiences.
- Qualifications: Previous hospitality experience preferred; strong communication and a positive attitude required.
The predicted salary is between 27040 - 32000 £ per year.
The Store Hotel is a lifestyle luxury and boutique hotel set in the heart of Oxford. It sits in the historic Boswells building and offers 101 bedrooms that delight guests with a sense of curiosity and wonder.
We are looking for a passionate, professional and guest focused Guest Relations Executive who thrives on creating memorable experiences and delivering exceptional service to every guest.
Key Responsibilities- Providing a warm and personalised welcome to guests.
- Building strong relationships and delivering exceptional guest experiences.
- Managing guest feedback, queries and concerns professionally and efficiently.
- Anticipating guest needs and identifying opportunities to enhance their stay.
- Supporting VIP arrivals and special requests.
- Working collaboratively with operational teams to ensure seamless service delivery.
- Monitoring guest satisfaction and helping drive continuous improvement.
- Maintaining excellent knowledge of hotel services, facilities and local area recommendations.
- Supporting guest communications before, during and after their stay.
- Previous hospitality or customer service experience (preferred).
- Passion for delivering exceptional guest experiences.
- Strong communication and interpersonal skills.
- Professional presentation and positive attitude.
- Ability to remain calm and solutions focused in a fast paced environment.
- Excellent organisational skills and attention to detail.
- Flexible approach to working hours, including weekends and holidays where required.
- £27,040 per annum plus service charge (increases after probation – estimated £32,000 on target earnings).
- Meals on duty.
- Ongoing training (both in house and external).
- Apprenticeships and career progression opportunities.
- Royal Cars taxis 50% discount to and from work.
- Refer a Friend Scheme (£250 general referrals, £500 for chef referrals).
- Review bonus and scheme (review based incentives including E bikes, smart TVs and international overnight stays).
- Access to Wagestream.
- 25% off treatments in our spa and 50% off products.
- Discount on rooms, food and beverage.
- Hospitality Rewards: health and wellbeing benefits and perks (high street discounts, restaurants and employee assistance).
- Opportunities to win raffle prizes.
- Exceptional induction programme.
- Team awards and socials.
- Fundraising initiatives supporting the community (Hospitality Action).
- Commitment to green initiatives and reducing carbon footprint.
We are an equal opportunity employer and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.
Guest Relations Executive in Oxford employer: Job Search Place Limited
The Store Hotel is an exceptional employer, offering a vibrant work culture in the heart of Oxford that prioritises guest satisfaction and employee development. With competitive salaries, ongoing training, and unique benefits such as discounts on spa treatments and meals, employees are encouraged to grow within the hospitality industry while enjoying a supportive team environment. The hotel's commitment to community initiatives and sustainability further enhances its appeal as a meaningful place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations Executive in Oxford
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with every service and local attraction. This way, when you chat with guests, you can offer personalised recommendations that will make their stay unforgettable.
✨Tip Number 2
Practice your communication skills! Role-play with friends or family to get comfortable with handling guest queries and feedback. The more confident you are, the better you'll connect with guests and create those memorable experiences.
✨Tip Number 3
Show your passion for hospitality! When you meet potential employers, let your enthusiasm shine through. Share stories of how you've gone above and beyond for guests in the past – it’ll set you apart from the crowd!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Guest Relations Executive in Oxford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for guest relations shine through! We want to see how much you care about creating memorable experiences for guests. Share any relevant stories or experiences that highlight your enthusiasm for hospitality.
Tailor Your Application:Make sure to customise your application to fit the Guest Relations Executive role. Highlight your previous experience in hospitality or customer service and how it aligns with our values at The Store Hotel. We love seeing candidates who take the time to connect their skills to what we do!
Be Professional Yet Approachable:While we appreciate a friendly tone, remember to maintain professionalism in your written application. Use clear language and check for any typos or grammatical errors. We’re looking for someone who can communicate effectively, so make sure your application reflects that!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, you’ll get to explore more about The Store Hotel and what makes us special!
How to prepare for a job interview at Job Search Place Limited
✨Know the Hotel Inside Out
Before your interview, make sure you research The Store Hotel thoroughly. Familiarise yourself with its history, services, and unique offerings. This will not only impress the interviewers but also help you answer questions about how you can enhance guest experiences.
✨Showcase Your Passion for Hospitality
During the interview, express your genuine passion for delivering exceptional guest experiences. Share specific examples from your previous roles where you went above and beyond to create memorable moments for guests. This will demonstrate your commitment to the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle guest feedback. Think of past experiences where you successfully managed a guest's concern or enhanced their stay, and be ready to discuss these in detail.
✨Dress to Impress
As a Guest Relations Executive, professional presentation is key. Dress smartly for your interview to reflect the hotel's luxury brand. This shows that you understand the importance of first impressions and are serious about the role.
