At a Glance
- Tasks: Communicate with customers and manage vehicle service appointments.
- Company: Waylands Automotive, a family-owned car dealer with a strong reputation.
- Benefits: OTE of up to £40,800, 31 days holiday, and career progression opportunities.
- Other info: Dynamic work environment with a focus on personal development and training.
- Why this job: Join a winning team and make a real impact in customer service.
- Qualifications: Excellent communication skills; customer service experience preferred but not required.
The predicted salary is between 34000 - 43000 £ per year.
If so, you could be just who we, at Waylands Automotive, are looking for! We're currently looking for a Service Advisor for our MG dealership in Oxford. Waylands is a successful and growing motor retail group, with 15 representation points across the Thames Valley and the M4 corridor, extending into South Wales.
Responsibilities
- Communicating with customers regarding their vehicle needs.
- Maintaining positive relationships with customers to ensure repeat and return customer.
- Using online bookings, phone calls, and in-person interactions to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups with customers, using our in-hours and manufacturer systems and processes.
- Keeping customers updated about the status of their vehicle through the workshop.
- Liaising with technician colleagues about vehicle status and ensuring that vehicles will be ready for customer on time.
About You
- You'll be an active listener and excellent communicator.
- You'll adopt a positive attitude with all customers.
- You'll take ownership of the role and make it your own.
- You'll get job satisfaction from providing an outstanding service to our customers.
- You'll be comfortable working to deadlines.
- You'll have a full UK driving licence.
- If you have Service Advisor experience, that's great, but we are happy to train anyone with some experience in customer service.
Salary, Hours and Benefits
- 8:00am-18:00pm Mon Fri and Saturday 8:00am 13:00pm on a rota basis (45 hours per week).
- OTE of up to £40,800.
- 31 days holiday per year (including Bank Holidays, some of which you will be required to cover).
- Benefits platform with employee support programme.
- Discounted rates of vehicle parts and servicing.
- Opportunities for training and career progression.
- Contributory pensions scheme for eligible staff.
- Life insurance 3x salary.
Why Waylands
Waylands are an independent family owned car dealer. Our company value "our people are at the heart of our success" was demonstrated recently when we won the AM Dealer Group of the Year award for the sixth year running. Our commitment to providing the highest quality service and the confidence and pride we have in our company are the reasons for our glowing reputation which we have earned through many years of hard work. We like to grow our own talent. We love promoting people and offer a range of development and training. We recruit talent over experience. We hire great people from a wide variety of backgrounds, because diverse views and ideas make our company stronger.
Closing Date: 23/06/2026
Location: Waylands Volvo & MG, Oxford
Automotive Service Advisor in Oxford employer: Job Search Place Limited
Waylands Automotive is an exceptional employer, renowned for its commitment to employee development and a supportive work culture. Located in Oxford, our family-owned dealership offers competitive salaries, generous holiday allowances, and a range of benefits including a contributory pension scheme and life insurance. We prioritise the growth of our staff, providing ample training opportunities and promoting from within, ensuring that our team members thrive in their careers while delivering outstanding service to our valued customers.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor in Oxford
✨Tip Number 1
Get to know the company! Research Waylands Automotive and understand their values and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to be an excellent communicator. Role-play with a friend or family member to get comfortable discussing vehicle needs and handling customer queries.
✨Tip Number 3
Be proactive during the interview! Prepare questions about the role and the team. This shows that you're engaged and ready to take ownership of the position, which is exactly what Waylands is looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're tech-savvy and comfortable with online systems, which is a big plus for this role.
We think you need these skills to ace Automotive Service Advisor in Oxford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making a great first impression.
Tailor Your Application:Make sure to customise your application for the Service Advisor role. Highlight any relevant customer service experience and how it relates to the responsibilities mentioned in the job description. We love seeing how you connect your skills to what we do!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates communicate effectively, just like we expect you to do with our customers!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Waylands!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Advisor. Familiarise yourself with common customer queries and vehicle maintenance basics. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your People Skills
As a Service Advisor, communication is key. Prepare examples of how you've successfully interacted with customers in the past. Think about times when you resolved issues or built strong relationships – these stories will highlight your ability to connect with clients.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Practise handling customer interactions, such as booking appointments or updating customers on their vehicle status. This will showcase your active listening skills and your ability to think on your feet.
✨Emphasise Your Positive Attitude
Waylands Automotive values a positive attitude, so be sure to convey your enthusiasm for the role. Share instances where your upbeat approach made a difference in customer service situations. This will align with their company culture and show that you’re a great fit.
