We are looking for an Assistant Front Office Manager to join our Reception team at the Old Bank Hotel.
Ideal candidate will
- Have a passion for hospitality, high-level attention to detail and a positive can do attitude with a keen willingness to learn.
- Be able to lead, inspire and motivate people.
- Be excellent at interpersonal communication, coaching and teamwork.
- Have high-level written English and strong IT literacy.
- Have strong organisational skills.
- Have previous managerial experience within a luxury hotel.
Assistant Front Office Manager responsibilities
- Represent and maintain the hotel's high standards of personal presentation and behaviour, overseeing the procedures of the reception department, whilst on duty as a working member of the team.
- Inspire a positive attitude to teamwork, contributing to the smooth running of reception and encouraging productive interaction with all other departments.
- Liaise with the Front Office Manager & Head Housekeeper, ensuring the flow of communication necessary for the hotel's efficient operation, at five star standards.
- Maintain the image and culture of the team, developing the skills of reception staff, in conjunction with the Front Office Manager.
- Maximise the hotel's occupancy through efficient handling of enquiries, together with good teamwork and communication.
- Practice effective rate management through familiarisation with the hotel's business trends, relevant to seasonal and local market forces.
- Support the Front Office Manager in maintaining and updating Reception procedures; ensuring daily checklists are completed, for training and procedural purposes.
We offer a sensible shift pattern, across a 40 hour working week (Monday to Sunday rota with two days off) with an OTE up to £33,000.00 per annum, including non contractual service charge (tronc).
Part time hours may also be considered.
Assistant Front Office Manager Benefits
- Meals on duty
- 50% discount on food within our restaurants
- Up to £700 recruitment incentive
- Uniform provided
- Membership to our Employee Assistance Programme with Hospitality Action
- Pension scheme
- Opportunities to develop within the Company
- 28 days holiday inclusive of bank holidays per annum (pro rata)
- Complimentary 'Manager's meal' within one of our restaurants every six months
- A paid day off on your birthday
- Team awards and prizes
- Hospitality Rewards: offering discounted gym membership, high street and online shopping discounts, discounted vouchers, a cashback card, and 24/7 online GP service
Eligibility to work within the UK must be proven and two references should be available on request.
