At a Glance
- Tasks: Lead a stunning hotel and wellness estate, creating exceptional guest experiences.
- Company: Theobalds Estate, part of IHG's prestigious Noted Collection.
- Benefits: Competitive salary with bonuses, discounts, and career advancement opportunities.
- Other info: Dynamic environment with significant growth potential and support for personal development.
- Why this job: Be part of an exciting new venture and make your mark in hospitality.
- Qualifications: Proven hotel management experience with strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Are you an experienced Hotels & Hospitality General Manager looking for an exciting venture you can really get stuck in to? You want to rise to the challenge? Create something phenomenal, being part of the vision from the start? We have just the opportunity. Theobalds Estate - a 140+ room, Hotel, Health Club, Spa and Estate, in 55 acres of stunning grounds, in Cheshunt, Hertfordshire - now seeking applications for our Hotel General Manager to lead the business through its most exciting period - being the very first hotel in IHG's Noted Collection.
Recognising the prestige and individual character of Theobalds Estate - with the striking Mansion House and outstanding scenery, it is a unique site to run. The aspirational Health Club - with state of the art equipment, coaching techniques, fitness classes and approach to wellness, along with the plans for the Spa and Wellness Treatments - including hyperbaric chambers, Red Light therapy and Vitamin treatments, the Lido, Outdoor Pool and Paddl areas, all add to the Hotel's charm.
To be successful in leading this site you will need to be adept at balancing competing schedules and priorities. With many facets to the business you will be experienced in building and leading large teams, empowering them to be part of the site's achievements. You must have proven experience within a similar Hotel and resort based management role, with over 100 rooms, multiple restaurants, bars, leisure, conferencing and events divisions within your remit.
Surya Hotels are recruiting for a Hotel General Manager to lead Theobalds Estate, Hotel, Wellness and Spa, to lead the site team through significant refurbishment, growth and launching IHG's Noted Collection brand into the UK. This is a huge opportunity to be part of something new and exciting - a chance to really make your mark!
Required Skills & Experience- Management experience in 4 hotels, with 100+ rooms
- Phenomenal experience leading Hotel teams, across all divisions - delighting and enhancing guest experience
- Significant experience with Leisure, Gym and Wellness, and Conferencing and Events divisions
- Strategically grew business YOY throughout
- Driven and maintained exemplary standards across the Hotel
- Experience in branded Hotels - IHG branding significantly advantageous
- Insight into luxury and niche hotel market, specifically aware of opportunities and ways to increase Events and F&B footfall
- Ability to lead and inspire teams, across a number of divisions, e.g. Restaurant, Kitchen, Housekeeping, Reception
- Confidence in numeric dexterity to crunch the numbers, drive occupancy, ARR and achieve best stock control and ROI - you know your P&L inside out
- Compassion to lead, motivate, recruit, inspire and develop your teams
- Proven experience being hands on whilst seeing the bigger picture to increase your Multi Million £ business
- Proven ability to work autonomously within an evolving framework - being part of a Group
- Confidence in your measurables; P&L, guest feedback, ARR, occupancy levels, audits and team stability
- Experience within a similar hotel or resort role with significant site leadership and P&L responsibility - IHG branded experience is significantly advantageous
- Strong Hospitality Background, across all areas of hotels; accommodation, high volume restaurants and bars, busy, high value prestigious events, luxury spa and wellness
- Excellent management skills, including team interactions and leadership, time management of projects and competing deadlines, experience liaising closely with all levels of stakeholders - including C Suite and private owners
- Commercially astute to monitor and analyse trends and identify opportunities for growth
Although the package is discussed at interview - we offer:
- A highly competitive salary, with bonus earnings up to 40% on top too!
- Increasing annual leave
- Employee Assistance Programme - to access support 24/7 - free and confidential - for you and your family
- Life Assurance
- AE pension
- Bike to work scheme
- Varied working times and great opportunities to advance your career through recognised qualifications and apprenticeships
- Significant discounts on Hotel Stays and Meals, throughout the Group - up to 50% off!
- Ability to stream your wages as you earn them, along with access to financial wellbeing webinars, savings pots and supermarket & retail discounts!
- Parking on site
Operations Manager employer: Job Search Place Limited
Surya Hotels offers an exceptional opportunity for an Operations Manager at Theobalds Estate, a stunning hotel and wellness destination in Cheshunt, Hertfordshire. With a focus on employee growth through recognised qualifications and apprenticeships, a supportive work culture, and competitive benefits including a generous bonus structure and significant discounts, this role allows you to make a meaningful impact while enjoying the beauty of a unique estate. Join us in shaping the future of hospitality in a prestigious setting that values your contributions and fosters your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks, attend hospitality events, and join relevant online groups. The more people you know, the better your chances of landing that Operations Manager role.
✨Tip Number 2
Showcase your experience! When you get the chance to chat with potential employers, highlight your achievements in managing large teams and driving business growth. Make sure they see how you can bring value to Theobalds Estate.
✨Tip Number 3
Be prepared for interviews! Research Theobalds Estate and IHG's Noted Collection, and come armed with ideas on how you can enhance guest experiences and boost occupancy rates. Show them you're ready to hit the ground running!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in being part of our exciting journey at Theobalds Estate.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing hotels, especially those with over 100 rooms, and showcase your leadership skills across various divisions.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for hospitality and how your background aligns with the unique vision of Theobalds Estate. Don’t forget to mention your experience with IHG branding if you have it!
Showcase Your Achievements:Quantify your successes! Use numbers to demonstrate how you've driven occupancy rates, improved guest satisfaction, or increased revenue in previous roles. This will help us see the impact you've made in your past positions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our team at Theobalds Estate!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Numbers
As an Operations Manager, you'll need to be confident with your P&L and occupancy rates. Brush up on your financial metrics before the interview so you can discuss how you've driven revenue and managed costs in previous roles.
✨Showcase Your Leadership Style
Prepare examples of how you've led large teams in the past. Think about specific challenges you've faced and how you empowered your team to overcome them. This will demonstrate your ability to inspire and motivate others.
✨Understand the Brand
Familiarise yourself with IHG's Noted Collection and what it represents. Be ready to discuss how your experience aligns with their vision and how you can contribute to making Theobalds Estate a standout property within this brand.
✨Highlight Your Guest Experience Focus
Be prepared to talk about how you've enhanced guest experiences in your previous roles. Share specific initiatives you've implemented that improved satisfaction scores or increased repeat business, as this is crucial for success in hospitality.
