At a Glance
- Tasks: Lead and coordinate unforgettable events at Hillsborough Castle with a focus on hospitality.
- Company: Join Historic Royal Palaces, a diverse and inclusive employer.
- Benefits: Enjoy generous pension contributions, annual bonuses, and staff discounts.
- Other info: Dynamic role with opportunities for professional growth and collaboration across departments.
- Why this job: Create extraordinary moments while developing your leadership skills in a historic setting.
- Qualifications: Experience in hospitality or operations, with strong organisational and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Hours: 36 hours per week, including some weekends and Bank Holidays.
Overview: As Operations & Hospitality Team Lead, you will play a pivotal role in bringing extraordinary moments to life at Hillsborough Castle. From formal dinners and conferences to Investitures, Citizenship Ceremonies, Garden Parties, Gun Salutes, and VIP or overnight stays, you will orchestrate events that are both memorable and meaningful, delivered with warmth, grace, and impeccable attention to detail.
Key Responsibilities:
- Lead, motivate and support the Household and Hospitality teams, fostering a positive, professional working environment.
- Plan and deliver ceremonial, official and stakeholder events to exceptional standards.
- Coordinate staffing, logistics, programme requirements and guest experience across all events and hospitality activities.
- Oversee VIP and overnight experiences, ensuring seamless service and discretion at all times.
- Work collaboratively with colleagues across the estate to deliver multi-departmental events and shared objectives.
- Ensure compliance with all Health & Safety procedures and complete/oversee risk assessments.
- Undertake additional duties as required to support smooth operational delivery.
Benefits:
- Generous employer pension contributions (up to 11%).
- Annual pay reviews and bonuses.
- Critical illness cover and life assurance.
- Family-friendly policies and benefits.
- Staff discounts and membership to all palaces.
Qualifications & Experience:
- Experience in hospitality or operational delivery, ideally supported by relevant qualifications (Hospitality Management, Event Management, Business Administration or Hotel Management).
- Proven experience planning and executing complex or high-profile events.
- Demonstrated ability to supervise, train and develop staff.
- Excellent organisational and logistical skills with meticulous attention to detail.
- Strong communication and interpersonal skills, with confidence engaging diverse stakeholders.
- Ability to remain calm, professional and decisive under pressure.
- Understanding of Health & Safety processes and risk assessment procedures.
- 3+ years' experience leading hospitality or operational teams in high-profile or service-driven environments.
- Experience within heritage, cultural or historic settings.
- Experience managing VIP accommodation or guest stays.
- Awareness of ceremonial protocols and/or heritage conservation considerations.
- A proactive approach with a continuous improvement mindset.
EEO Statement: Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.
Operations & Hospitality Team Lead employer: Job Search Place Limited
At Historic Royal Palaces, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and fosters professional growth. As the Operations & Hospitality Team Lead at Hillsborough Castle, you will enjoy generous benefits including substantial pension contributions, annual pay reviews, and family-friendly policies, all while orchestrating memorable events in a historic setting that celebrates heritage and community.
StudySmarter Expert Advice🤫
We think this is how you could land Operations & Hospitality Team Lead
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality and events industry, especially those who have experience with high-profile events. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Showcase your skills! When you get the chance to meet potential employers, whether at networking events or casual meet-ups, be ready to talk about your past experiences in leading teams and executing memorable events. Make it personal and engaging!
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t just wait for the application window to open. Reach out directly through our website or social media channels to express your interest and ask any questions. It shows initiative!
✨Tip Number 4
Prepare for interviews by researching the company culture and values. Understand their approach to hospitality and events, and think of examples from your experience that align with their mission. This will help you stand out as a perfect fit!
We think you need these skills to ace Operations & Hospitality Team Lead
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you love creating memorable experiences and how that aligns with our mission at Hillsborough Castle.
Highlight Relevant Experience:Make sure to showcase your experience in planning and executing events. We’re looking for specific examples that demonstrate your ability to manage high-profile events and lead teams effectively.
Be Detail-Oriented:Attention to detail is key in this role. Use your application to illustrate how you've successfully managed logistics and guest experiences in the past. Don’t forget to mention any relevant qualifications that back up your skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Events
Familiarise yourself with the types of events mentioned in the job description, like formal dinners and garden parties. Be ready to discuss how you would approach planning and executing these events, showcasing your experience and creativity.
✨Showcase Your Leadership Skills
Prepare examples that highlight your ability to lead and motivate teams. Think about specific situations where you’ve successfully managed staff or improved team dynamics, as this role requires strong leadership in a hospitality setting.
✨Master the Details
Attention to detail is crucial for this position. Bring up instances where your meticulous planning made a difference in event execution. Discuss how you ensure compliance with Health & Safety procedures and risk assessments to demonstrate your thoroughness.
✨Engage with Stakeholders
Practice how you would communicate with diverse stakeholders. Prepare to share experiences where you’ve effectively engaged with VIPs or managed guest experiences, as strong interpersonal skills are key to success in this role.
