At a Glance
- Tasks: Oversee operational and facilities management during weekends, ensuring compliance and effective procedures.
- Company: Jones Lang Lasalle (JLL) is a leading real estate services firm with a focus on asset performance.
- Benefits: Opportunity for career development through mandatory training and e-learning packages.
- Other info: Position requires flexibility in hours or days worked.
- Why this job: Be pivotal in enhancing the operational success of Victoria Place Shopping Centre.
- Qualifications: Experience in operational and FM administration within a retail environment is essential.
The predicted salary is between 30000 - 40000 £ per year.
The role of Operations Duty Manager is a new role and will be pivotal to the success of the Centre Management operation. The individual will need to have operational and FM administrative bias in a retail environment. The role will provide essential compliance and operational support as part of the overall JLL centre management team, take ownership of specific projects, as well as coordinate and implement effective operational procedures to maintain the potential of the Shopping Centre with a clear focus on ensuring asset performance, through the delivery of H&S compliance and service partner management. They will need to ensure close cooperation and coordination exists between Victoria Railway Station teams and BTP.
Key and General Responsibilities
- Under instructions from the Centre Manager, ensure that all periodic reporting to the other members of the Centre Management team is done regularly in an agreed professional manner.
- Be an effective supporter and facilitator of Victoria Place Customer Services policies.
- Update "JLL PM" property management systems (where applicable).
- Produce reports, memos, emails and other communications as requested from Centre Manager.
- Ensure all external & internal compliance and management reports are updated and maintained with information regularly and distributed accordingly.
- Administer H&S compliance records/processes correctly and within time frames.
- Oversee operational and facilities management for the Shopping Centre during the weekend period and review opportunities for service efficiency.
- Liaise with JLL's wider helpdesk and IFM team where required.
- Further develop and ensure compliance with the Shopping Centre emergency planning and business continuity plan, reviewing and updating as necessary to ensure optimum effectiveness.
- Assist in managing the Shopping Centre scenario-based training to continuously improve Emergency Preparedness.
- Ensure compliance with the managing agent's Working Practices Manual where applicable.
- Oversee Service Partners to complete all accident and incident reporting.
- Motivate Service Partners to achieve required KPI standards.
Operational Reporting
- Take ownership and responsibility for inspecting front of house (FoH) and back of house (BoH) areas.
- Provide essential input into JLL and Centre reports.
- Assist the broader centre management team in monitoring marketing or commercialisation activity.
- Undertake regular liaison with Retail Partners.
- Ensure all H&S and Environmental statutory and the managing agent's best practice procedures and systems are complied with.
- Supervisory oversight of the contracted service teams during the period, through their managers, particularly contracts associated with Soft Services, Hard Services and Vertical Transportation.
- Willingness and ability to learn on the job, keen to undertake training and career development through mandatory training and other essential E-learning.
Location: On site - London, GBR
Operations Duty Manager employer: Job Search Place Limited
Located in London, JLL offers a commitment to equal opportunity and reasonable accommodations for individuals with disabilities. The team focuses on maintaining high standards of health and safety compliance while enhancing customer service at Victoria Place Shopping Centre.
