At a Glance
- Tasks: Lead technical operations and hard services delivery for diverse clients.
- Company: Join JLL, a leader in workplace management with a focus on innovation.
- Benefits: Competitive salary, career growth, and the chance to lead a dynamic team.
- Other info: Work in a vibrant London office with opportunities for professional development.
- Why this job: Make a real impact in facilities management and drive operational excellence.
- Qualifications: 10+ years in leadership roles, with experience in facilities management and team development.
The predicted salary is between 80000 - 100000 £ per year.
JLL Workplace Management seeks an experienced Operations Director to lead technical operations and hard services delivery across a diverse client portfolio. This senior leadership role requires a proven track record in facilities management, technical systems oversight, and team leadership within complex commercial environments. The successful candidate will drive operational excellence, client satisfaction, and business growth while managing multi-disciplinary engineering and technical services teams.
Key Responsibilities
- Strategic Leadership – drive strategic direction of hard services operations across assigned portfolio, ensuring alignment with JLL's service delivery standards and client objectives. Develop and execute business plans that expand service offerings and strengthen client relationships. Lead pursuit activities for new business opportunities, providing technical expertise and operational insights during client presentations and proposal development.
- Team Leadership & Development – lead and develop a high-performing team of operational managers and support staff (circa 250).
- Financial Performance & Budget Management – develop and manage annual operating budgets, monitor key performance indicators, drive cost-optimisation initiatives and negotiate vendor contracts to maximise value for clients.
- Client Relationship Management – serve as primary technical liaison for C-level executives and facilities leadership at key client accounts, conduct business reviews, present operational metrics and develop improvement plans based on client feedback. Respond to escalated technical issues and ensure prompt resolution of service concerns.
Required Qualifications
- Minimum 10 years of progressive leadership experience in facilities management, building operations, or technical services management.
- At least 5 years managing teams of technical professionals across multiple locations.
- Demonstrated experience with commercial office buildings, industrial facilities, or mission-critical environments.
- Extensive experience in facilities management or property services, with proven leadership in managing large accounts.
- Experience in stakeholder management at senior/executive level.
- Relevant industry qualifications (e.g., BIFM, IWFM, RICS).
- Proven ability to lead and develop teams in a multi-site environment.
- Excellent communication, negotiation, and presentation skills.
- Deep knowledge of HVAC systems, electrical distribution, plumbing, fire safety, and building automation systems.
- Proficiency with CMMS platforms and building management systems.
- Understanding of capital project management.
- Proven track record of P&L responsibility and budget management.
- Strong analytical and problem-solving capabilities with experience using data to drive operational decisions.
- Experience in client-facing roles within service provider organisations.
Location: On-site – London, GBR
Operations Director (Divisional Director) employer: Job Search Place Limited
JLL Workplace Management is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets operational excellence. With a strong focus on employee development and a commitment to fostering a collaborative culture, we empower our team to excel in their roles while driving client satisfaction and business growth. Join us to be part of a diverse and high-performing team that values your expertise and supports your career progression in the facilities management sector.
